The contact owns a 2011 Ford Explorer. The contact stated that while driving around a right turn at approximately 40 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn nearly causing the vehicle to collide with an approaching oncoming vehicle traveling in the opposite lane. During the incident, the messages "Advancetrac" and "Service Power Steering" were displayed. The vehicle was taken to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the steering gear assembly had already been replaced on two separate occasions; once under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 138,000.

- Tuscaloosa, AL, USA

Power steering rack and pinion quit working. Part is on hold because Ford knows its a dangerous part that is breaking and the part is not reliable

- Salisbury, MD, USA

I own a 2011 Ford explorer. There was a recall #11V063000 that has not been put on my vehicle however, the exact problem is happening to my vehicle. The power steering will go while driving and it has happened several times.

- Grafton, WV, USA

The ABS and the terrain system will flash and the power steering will flash red and you will loose power steering. We have been told the steering rack needs replaced and there was a recall on this a time before.

- Grafton, WV, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the power steering would intermittently fail to operate as needed. The "service power steering now" and "service advancetrac" warning messages would appear on the instrument panel. The contact also stated that when the failure initially started, the power steering functionality would return upon restart of the vehicle; however, recently, the failure would persist even after restart. The contact had taken the vehicle to a dealer where the vehicle was diagnosed with a defective steering rack. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Detroit, MI, USA

Failure on Power Assisted steering. I'm not able to move the wheels. Failure came at ~5am when I turn on the vehicle. I left the vehicle in my garage and then I turn on at 12pm and I get the same failure. Around ~3pm I turned on the vehicle and there is no error. I'm afraid to use this vehicle for safety concerns. I forgot to take pictures of the error during the first time of the issue. The dealer told me that there is no recall from Ford but doing a search thru the web there are a lot of concerns for this specific problem. Any help will be appreciated due to the car will not be used in order to get a proper evaluation from Ford. The error message is no longer available in the vehicle due to when I turn on the vehicle at 3pm the error and problem disappear. I'm worried that the dealer does not find the main issue and then costs me a lot of money for just evaluation. My approach is that this vehicle will not be in use until getting proper contact from FORD. The safety of my family is first even this problem is known on another vehicles.

- Manati, PR, USA

While driving the vehicle, the service power steering and traction control warning appeared on the dash. Vehicle lost all power steering and the turn signals quit working.

- North Salem, IN, USA

The contact owns a 2011 Ford Explorer. The contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. The contact stated that the power steering fault warning message was displayed. The vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 133,000.

- Columbia, SC, USA

My steering wheel is not moving and I have a warning coming on saying Power Steering Assist Fault. I called the dealership because it was a recall on the truck in 2014 and the owner back then never went and got it fixed. The dealership is refusing to fix the recall

- Cincinnati, OH, USA

The contact owns a 2011 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was 228,655.

- Columbia, SC, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving at 30 MPH, the power steering assist failed, and the steering wheel locked up. The vehicle was taken to the dealer. The dealer referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they could not assist since the vehicle was not purchased from a Ford dealer. The failure mileage was approximately 130,000.

- Plant City, FL, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 70 MPH, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed. The vehicle was taken to a local dealer and was diagnosed with needing the steering gear and steering rack replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 121,000. Consumer has a recall issue which still is ongoing and Ford refuses to fix it.

- Tyrone, PA, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 70 MPH, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, the failure persisted. The contact stated that the power steering assist fault message was displayed. The contact drove the vehicle to a local dealer where it was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 138,300.

- Kansas City, MO, USA

The contact owns a 2011 Ford Explorer. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 80,000.

- Billerica, MA, USA

The contact owns a 2011 Ford Explorer. The contact stated that while operating the vehicle the electronic power steering would suddenly fail to cause the steering wheel to become difficult to turn in either direction. During the failure, the message "service power steering" would display and the traction control warning light was illuminated. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 132,000.

- Berlin, NH, USA

When I was almost home, the service power steering light came on. I parked and when I started the vehicle again, the light said service power steering now was on. The steering wheel would not turn at all. I had my vehicle towed to the dealership I bought it from. Now they are saying that the recall has expired. I just want my vehicle repaired per the recall. I don't think I should have to pay for it since it was a problem caused when the vehicle was built.

- Lilbourn, MO, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the power steering warning light illuminated, and the power steering failed to operate as needed. The contact was able to manually steer and drive to her residence nearby. The failure was intermittent. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) and NHTSA Campaign Number: 14E001000 (Steering). The mechanic advised the contact to contact an authorized dealer for assistance. The dealer was made aware of the failure and informed the contact that the warranty had expired. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.

- Osseo, MN, USA

Our Power Steering locked up while we were driving, we had 3 kids in the car! This happened while at a low speed, but made the vehicle incredibly difficult to drive/steer. When we started troubleshooting the issue, we found that this problem was included in a safety recall but our VIN was not included, NHTSA# 14V286000. We then contacted Ford Customer Service and were told that this problem is related to a Customer Satisfaction Program (CSP) EPAS Steering Efforts #15N01, our warranty on this expired since it was past 10 years and we would have to pay out of pocket for repairs. Why were we not notified of this issue" Why is this happening? Why is this VIN not included in the recall? This is a SERIOUS Safety concern. Please do the right thing and include these VINS to the recall list. The repair is going to cost in the neighborhood of $2,000, I feel incredibly frustrated that we have to pay for this. Who decides which VINS get on the list? There are ENDLESS complaints about this issue. Are we waiting for injuries? Are we waiting for someone to die?" DO THE RIGHT THING.

- Normal, IL, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 MPH and merging into the right lane, the steering wheel locked up and would not allow the contact to turn the vehicle in any direction while approaching a train track. The contact manually steered the vehicle over to the side of the road and attempted to restart the vehicle however, the power steering functionality did not return. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the electric power steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,334.

- Los Angels, CA, USA

I have a 2011 Ford Explorer I purchased in 2016/2017. I took this car in in 2019 to Laird Noller Ford with complaint of a steer assist fault code it kept having. I was told it was a recall and they could clear the code if it happened there. Last week I was driving and my power steering completely went out with my children in the car. I took my car in again and was told it was throwing the code 15N06. It is a recall that was -??expired-?? as of February 2021. I contacted Ford customer relations and was told multiple times it would be covered under 14S06 except now they are not submitting authorization for this safety recall. They said it is expired and outside of the warranty. It is a known problem and I was told by the service department the control module of the steering rack had -??gone bad-?? and should have been replaced according to the Ford safety recall amendment 3 that was submitted in May 2019 to all dealerships. They continue to deny this recall service repair.

- Topeka, KS, USA