CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
Took my car in for its regular oil change and maintenance service under warranty, but after checking the car myself when I got it back, I found they lied about all the work they said and documented on the service report. Also found they didn't use the recommended oil for my car, no tire rotations, didn't change air filter, so not even sure if they actually did ANY oil change...I took the car back and complained like hell, they apologized and kept the car again to do all that wasn't done the first time...but did they?
A D V E R T I S E M E N T S
Took my car in for its regular oil change and maintenance service under warranty, but after checking the car myself when I got it back, I found they lied about all the work they said and documented on the service report. Also found they didn't use the recommended oil for my car, no tire rotations, didn't change air filter, so not even sure if they actually did ANY oil change...I took the car back and complained like hell, they apologized and kept the car again to do all that wasn't done the first time...but did they?
- samitioata, Pago Pago, AS, American Samoa