CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
1.4
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
118,000 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Explorer. While the vehicle was parked, the steering wheel seized. In addition, the "service power steering" and "service advance track" warning lights illuminated. The vehicle was taken to a dealer where it was repaired under NHTSA campaign number: 14V286000 (steering); however, the failure recurred while driving 35 mph. The vehicle was towed to multiple dealers where it was diagnosed that the battery needed to be replaced. The vehicle was not repaired and the failure persisted. The manufacturer was notified of the failures. The failure mileage was 118,000.
- Wantage, NJ, USA
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- Wantage, NJ, USA