This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's brother-in-law owned a 2007 Ford Explorer. The contact stated that while her brother-in-law was driving 60-62 MPH, her husband was sitting in the front passenger's side seat, the contact was sitting in the rear passenger's side seat and her sister was sitting in the rear driver's side seat. The contact stated that the front passenger's side end of the vehicle collapsed and hit the ground inadvertently. The driver lost control of the steering wheel, and the vehicle rolled over three times and landed on its wheels. The air bags failed to deploy. The contact was knocked unconscious temporarily. The contact's sister and brother-in-law were able to exit the vehicle. The contact was able to exit the vehicle and stood in front of the passenger's side door attempting to assist her husband out of the vehicle. The emergency units cut the front passenger's side seat belt and assisted the contact's husband out of the vehicle. The contact's husband was air lifted to the hospital, where it was diagnosed that he had sustained a broken neck and was paralyzed from the neck down. The contact's husband received medical assistance in the hospital for 5 months until he passed away. The contact, her sister and brother-in-law were transported to the hospital. The contact sustained a broken sternum and received medical assistance. The contact's sister sustained a fractured neck. Both the contact's sister and brother-in-law had undergone back surgery. A police report was filed. The vehicle was towed to tow yard, where it was totaled. The contact related the failure to NHTSA Campaign Number:?07V181000?(Steering). The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. The VIN was not available.
Multiple problems engine light keeps coming on with different issues all within the last 6 months. I have had to have the thermostat housing unit replaced because it cracked, the transmission serviced and re calibrated, replaced the shift solenoid pack because truck would not accelerate and shifted hard. Felt like it was going to stall out. The power steering pressure switch replaced due to power steering leak and the sway bar link repaired because it came loose. Fuel filter replaced due to engine light code indicated issues. Truck only has 81000 miles and now getting ready to take it in again because it is making a loud "clunking" noise when making only left turns. Engine light remains on even after they reset it with every repair that has been done.
Car was parked and upon returning to vechicle attempted to shift from park to drive. Brake was engaged, brake lights were on had difficulty shifting, could not get the vehicle in drive. After about 3 attempts, it worked. Called dealer on the following Monday since this was a sat. Nite. Scheduled diagnostics for 3/17/11. Kept having this issue intermittently (more often then not) until drop off. Vehicle around 8:00 a.M. was notified around 2 P.M. that all diagnostics point to the shifting lever needs to be replaced and that this repair ($435) was not covered under the extended warranty that was purchased at the time of sale. I was basically told it was "bumper to bumper" coverage. Left the vehicle at the dealer as I was leaving for a bus. Trip on 3/19/11. Called Ford customer care (called at least three times between Thursday afternoon and Tuesday). Finally reached the rep that my issue had been escalated to on 3/22/11. Told him that I was looking for a "goodwill" repair on behalf of Ford Motor Co. I felt that this issue should have been covered under the extended warranty, otherwise, why would people buy the extended warranty if they couldn't count on it covering anything? final resolution was that they would contact the dealership to make the repair, I would pay the $50 deductible that I would have had to pay had the warranty covered the service. I was basically told "don't expect that the next time something like this happens that you can call Ford and they will take care of it." The bottom line is I am satisfied that it is being repaired for the $50 deduct. However, I am very disappointed that I needed to "jump through hoops" to get this accomplished. I believe that the dealership should have worked with Ford on my behalf to get this taken care of. About 6 months prior to this there were front end and wheel issues with this vehicle.
The contact owns a 2007 Ford Explorer. The contact was driving approximately 45 mph when the contact noticed that the vehicle road performance was extremely poor. The vehicle was taken to an authorized dealer where they were unable to determine the cause of failure. The dealer replaced the four tires at the manufactures expense. Recently, the contact stated that the tires exhibited premature wear and stated that the tires would need to be replaced again after only riding on them for eighteen months. The vehicle was not repaired. The failure mileage was approximately 10,000. The consumer has purchased three sets of tires. Updated 04/29/11
Was driving from work to pick up daughter from soccer approx 2 miles away. Started hearing a noise that sounded maybe like something was stuck in hubcap..noise seemed to be more noticeable when vehicle was braking or slowing down. Drove approx. Another 10 miles before parking the vehicle for the night. Next morning(sat) called our local dealer to see if they could get it in to look at it. Service states that the sway bar is loose and that two of the 5 bolts that hold the wheel in place on the driver's side rear were sheared off. Car is at the garage now and they gave me a loaner to use while it iis being repaired. It was in for service about a month ago and the U-joint was replaced and a couple of other issues were fixed all under the extended warranty that was purchased when we purchased the vehicle. The only other time that I know of that the driver rear tires was off was back in may of this year when it had a complete brake job at another local service provider. So far the service dept at the dealer has been good and they have treated me well as far as getting a loaner vehicle etc....but I am concerned that this could be a safety issue for others. If I had not brought this in to be looked at, we could have very easily been involved in an accident had the wheel snapped off on us. That is scary to think about. We are very lucky to not have that happen to us.
A D V E R T I S E M E N T S
- Casselberry, FL, USA