This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact drives a 2007 Ford Explorer owned by the philadelphia school district. While driving various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the transmission and engine warning indicators illuminated. The contact also stated that the passenger side mirror was detached and was re-attached with a piece of glass and tape. The contact stated that the failures were reported to the supervisor as well as documented in a vehicle report. The vehicle was taken to an independent mechanic for repairs, but the failure persisted. The contact also stated that several other Ford Explorer in the philadelphia school district fleet were unsafe to drive as they exhibited hesitation and stalling. The manufacturer and dealer were not notified of the failures. The cause of the failures were not determined. The failure mileage was unknown.
While vehicle was stationary/parked, back lift gate glass exploded. This happened on December 26, 2015. After having it professionally replaced, it again exploded while parked on January 29, 2016.
While driving 15mph, I heard a loud noise from the back of the vehicle. Upon examination, after I pulled over, I found the rear window on the liftgate hanging by only the lift supports. The plastic hinges that are supposed to hold the window in place seem to be corroded and cracked in the middle. If someone had been standing there when it happened or if I had been driving on the expressway, someone could have been greatly injured.
- Rockwood, MI, USA
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- Philadephia, PA, USA