CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.
The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.
Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.
Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.
I have been a loyal Ford owner for 20 years, but this is the last vehicle I will ever purchase from Ford. After the Ford service manager told me there was a problem with my ABS system, I walked across the parking lot to the Honda dealership next door and traded this piece of crap in. Quality is Job #1? You must be joking.
I've spent $6,000 repairing/maintaining this vehicle in the last 18 months. After I replaced the transmission last year, I thought I had made the most expensive repair I could face, so I wanted to keep the car a few more years to get a return on my repair investment. Well, the troubles just kept on coming.
The Ford dealership in my town was not helpful. When I told the service manager my sad story and asked if Ford would help cover the cost of my latest repairs, she told me that the repairs I needed (ABS brake module) were considered a 'maintenance' item, and Ford would not help me. In fact, when I had my car in for service at this dealership, they usually recommended repairs or maintenance that wasn't necessary.
Most companies that want to maintain a relationship with you will give you some form of compensation when they have treated you badly. Apparently, Ford does not want my business any longer. Good bye and good riddance.
A D V E R T I S E M E N T S
I have been a loyal Ford owner for 20 years, but this is the last vehicle I will ever purchase from Ford. After the Ford service manager told me there was a problem with my ABS system, I walked across the parking lot to the Honda dealership next door and traded this piece of crap in. Quality is Job #1? You must be joking.
I've spent $6,000 repairing/maintaining this vehicle in the last 18 months. After I replaced the transmission last year, I thought I had made the most expensive repair I could face, so I wanted to keep the car a few more years to get a return on my repair investment. Well, the troubles just kept on coming.
The Ford dealership in my town was not helpful. When I told the service manager my sad story and asked if Ford would help cover the cost of my latest repairs, she told me that the repairs I needed (ABS brake module) were considered a 'maintenance' item, and Ford would not help me. In fact, when I had my car in for service at this dealership, they usually recommended repairs or maintenance that wasn't necessary.
Most companies that want to maintain a relationship with you will give you some form of compensation when they have treated you badly. Apparently, Ford does not want my business any longer. Good bye and good riddance.
- Chris M., Rancho Santa Margarita, CA, US