This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Ford Explorer. The contact heard rattling noises in the engine and the vehicle shut off. The vehicle was taken to a body shop and the mechanic stated that she needed a new transmission. The contact got a second opinion and was informed that a new engine was needed. A third repair shop stated that the timing chain and camshaft were the causes of the failure. The contact was informed that the parts were modified and were defective; therefore, entirely new parts were needed. The vehicle has not been repaired. The dealer diagnosed the issue as having engine failure. The failure and current mileages were 135,000.
The contact owns a 2001 Ford Explorer. While driving 35 mph, the vehicle began to ride roughly and backfired when the contact attempted to accelerate. The contact attempted to replace the spark plugs, however, the hex nut snapped when it was removed. Approximately one week later, the dealer inspected the vehicle and stated that the threaded part of the spark plug had failed inside the head. The dealer recommended that a machine shop remove the spark plug. As of July 3, 2007, the vehicle has not been repaired. The current and failure mileages were 54,184.
After having my 2001 lmtd edition Explorer parked for over 45 minutes, the vehicle caught on fire and was consumed. It was a total loss, melted down to the frame of the vehicle. The fire marshal was unable to determine the cause of the fire as the damage was so severe, but I was referred to several articles regarding similar Ford Explorer fires.
While driving at any speed, the vehicle lost total power. When the new motor was placed in the vehicle, it would just die while in motion at any speed. It had taken the dealer three attempts when they told the consumer that there wasn't a running code, so it could not be fixed.
- Columbia, IL, USA
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- Plamcoast, FL, USA