1st transmission was found to have been sent from factory with no 2nd gear, which resulted in 3rd gear being destroyed, this was after 2 visits with could not verify comments. So at 3807 miles transmission 2 was put in, I was never told this was a refurbished transmission. Oct 30,2000 back in for a chirping sound while idling.Jan 19,2001 back in for oil in air filter, and transmission sticking at 20 mph.seatbelts also on recall list.Jan 23,2001 back in, still sticking at 20mph. Car found to be staying in 3rd gear, repairs made with gasket-trans V, mercon R V aut, gasket asy - tra, processor asy, and pats key all being replaced. Mar 9,2001 2nd key set will not start car, car reprogrammed.7/19/01 car back in shop, whines when turning, slowing down, accelerating, could not verify. Hesitate, then surges at 50mph, could not verify, passenger window will not roll down, replace switch.radio lights suddenly go off, radio stays on, replace radio. 6/05/2003 car seems to lose power, still running but wont drive, 60mph on a freeway!! car returns to normal for a few mins. Then O/D turns off, and light starts flashing about O/D turned off. Get to dealer- 4th gear wrong ratio, needs overhaul of transmission, O/D band & clutches are damaged. Cracked upper intake manifold, manifold & iac valve need to be replaced.car is now at 59,700 miles, warranty expired, and Ford and dealership say I have to pay to fix transmission with documented problems, and I find out it was refurbised at that! dealer and Ford will not stand behind vehicle because it has worked for 48,000 miles, calls in to Ford regional manager, and complaints being filed any where I can.

- Cabot, AR, USA

My 2000 Ford Explorer's passenger-side rear power window shudders when it is rolled down. Yet Ford has instructed me through our local dealer that it is a common problem in Explorer, hence it is deemed "normal." I had followed the proper channel to complain to Ford's vp of customer relations but they just notified me by mail the matters considered closed. Following are more details. 1. first visit on May 7, 2003. Dealer claimed weather strip was too brittle. Part ordered. 2. second visit on June 4, 2003. Weather strip replaced. Problem persisted. 3. third visit on September 12, 2003. Lubed regulator. Problem persisted. 4. last visit on October 22, 2003. Dealer contacted Ford technical assistance and was told to check for loose bolt, which was replaced. Problem was still there when I picked up the car. 5. service representative was instructed by Ford to inform me that the shuddering is common to all Explorer and is considered "normal." Hence, though problem is not fixed, Ford will not authorize any more repairs. Indeed, an examination of other Explorer in dealer's lot prove that many have the same shuddering problem, while some shake even more violently than mine does. In all cases, the problem seemed to be confined to the rear windows. Even the dealer representative admits the operation of those shuddering windows is not normal. I submit to you that an ill-fitted window that binds can shatter and seriously injure any passenger sitting next to it. If all Explorer have a loose bolt in the seat-belt assembly, they wouldn't consider that normal just because it happens with high frequency. Be it a quality or design oversight, Ford cannot be allowed to use a low standard as excuse to renege on a warranty repair.

- Chico, CA, USA

This exlorer/eddie bauer was leased brand new. I have had nothing but problems beginning with the first week of having it (ie. Stalling, shutting off, engine failure, excessive wind noise, window/radio replacement, inaccurate fuel readings etc..). I have been bounced back and forth between the service and sales dept. Of the dealship. Their favorite answer to a problem is, "we are unable to duplicate consumer concern." Hello!!!!, this is why you get paid the big bucks! I am not an engineer or savy with vehicle terminology. However, I think I'm smart enough to know there is a major problem here. I am a single parent who is concerned for myself and child's safety. This has been a nightmare for me and I am reaching out to whomever will listen to my concerns.

- New Rochelle, NY, USA