This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Ford Explorer. While driving at speeds of 60 mph in intense rainy weather conditions, the windshield wipers failed. The contact stated that when the failure occurred, the interior lights, power locks and 4-wheel drive system failed intermittently. The vehicle was taken to an authorized dealer, where the windshield motor was replaced. The failure mileage was 7,000 and the current mileage was 11,000.
Noticed problems with vehicle on September 1, 2002. There was an electrical problem because the light for the air bags was always on. The windshield wipers turned on and off by themselves. This happened so often that it could cause an accident. Took vehicle to the mechanic for the brakes because they were making noise, and had to pump the brakes in order to get the vehicle to stop. The driver's side power door lock does not lock. The rear passenger side door cannot be opened from the inside.
Rear windshield wiper motor failed. Caused loss of visibility through back window. Rear power window motor failed. Accelerator pedal vibrates on acceleration. (usually while merging on to highways) parking brake indicator light does not always light when parking brake is active. Rattle and vibration from catalytic converter cover.
The rear wiper motor failed on this vehicle at 46,000 miles. The dealer replaced the defective motor for a nominal charge even though the vehicle was out of warranty. The reason for this consideration was the high frequency of failure of this component. The date of this replacement was July 26, 2001. The replacement motor failed today, June 30, 2002, at 64,000 miles. I was in a heavy thunderstorm at the time and was unable to view traffic to the rear of my vehicle. I consider this a serious safety defect and request that the problem be investigated and that Ford inititate a recall to repair all affected vehicles.
Windshield wiper comes on without warning. Activator asy was replaced at 11990, three months after purchase, but the problem still occurs to this day. Rear wiper would not work and the motor was replaced at 23493 miles, opprox. 6 months after purchase. I still have problems to this day. The reason the vehicle has not returned for repairs is the great inconvenience that takes place anytime a Ford repair shop is involved. Can you bring it back tomorrow, can you leave it with us all day, we are waiting for the part, we are not finished can you leave it overnight or bring it back, sorry we do not provide loners but we can give you a ride. I travel out of town almost everyday and someone giving me a ride just doesn't work. These repairs are on top of 5 recalls that I can think of. I have past the point of feeling safe in this vehicle with all the repairs and recalls, but what can be done without having to deal with the cost of buying a new vehicle, and when will the dealer stop paying for the same repairs. It seems that they hold all the cards in determing how long a part should last and who is responsible for the cost.
Windshield wipers would turn on even in off position or when turn signal was being used. Dealer notified, and informed consumer that vehicle was not covered under manufacturer's recall.
Driver side rear seat belt will not extend from the housing mechanism, causing seat belt to be inoperable. Also, driver and passenger side seat belts do not latch in the buckle housing mechanism, causing belt to become inoperable. Also, experienced a problem with windshield wipers; when driving in rainy weather conditions, windshield wipers stop working, causing poor driver's visibility. Consumer has contacted the dealer.
The rear wiper repeatedly fails to operate at random intervals. Turning on the rear wiper simply results in the wiper doing absolutely nothing. It doesn't move or anything. One minute it will work and the next minute it won't. (note also that there was a recall issued by Ford for the front windshield wiper which is not listed in your list of recalls on your website.) thank you.
Part has been on order to correct this problem for several months. Dealer says Ford has not shipped them. With the rainy weather coming I need windshield wipers that will work when needed. At this time they do not work consistantly. They turn on when going over a bump, when signaling to change lanes, and on 9/8/99 I needed the fast speed and the fast speed did not work. A "module" is needed on this car and 20 others according to the dealer and Ford has not yet shipped them.
When driving under normal dry weather conditions the windshield wipers will activate on their own, without the switch being turned on. Dealer has not been notified.
A D V E R T I S E M E N T S
- Beverly, MA, USA