This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Ford Explorer. The contact received a recall notice in August of 2007 for the vehicle speed control: Cruise control. As of April 10, 2008, the cruise control has not been disconnected. There had been no failure to date. The recall number, current mileage, and purchase date were unknown.
The contact owns a 1999 Ford Explorer. The contact received a safety recall notice in August of 2007 for the vehicle speed control: Cruise control. The speed control was disconnected in October of 2007. He has called Ford at least half a dozen times concerning part availability and was informed each time that Ford had not yet released the parts. There had been no failure to date. The recall number was unknown. The current mileage was 165,000.
The contact owns a 1999 Ford Explorer. The contact received a recall notice for the vehicle speed control: Cruise control in November of 2007. The dealer did not have the parts available; however, they disconnected the cruise control. As of February 28, 2008, the parts are still unavailable. The contact stated that it is a great inconvenience for the cruise control not to work and that Ford should have the parts by now. There had been no failure to date. The recall number was unknown. The current mileage was 135,000.
I received a recall letter from Ford Motor Company in July 2007 for a defect in the cruise control of my 1999 Ford Explorer. Per the recall instructions I took the vehicle to the local Ford dealer, jones West Ford in reno, nv. Rather than fix the defect, jones West Ford disconnected the recall and said they would call me when the parts came in. Over the next seven months, and despite five calls, two visits to the dealer and two calls to the Ford corporate customer service, Ford has refused to correct the defect.
Failure to perform recall 05S28 (fuse harness for speed control fire prevention) as per original recall letter to customers. Dealer claims lacks of parts. Original part availability was to be nov2007, then jan2008, not it is may2008. Ford motor has requested customers to disable cruise controls on affected vehicle, but it is not moving promptly to provide a solution. This raises question as to whether or not Ford motor is trying to save recall cost due to attrition of affected vehicle or to customers giving up on the process. This recall campaign does not comply with the intend of the recall agreement since no completion time is being adhered to.
- Campbell, CA, USA
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Our 1999 Ford Explorer is part of a large recall because of a fire hazard with the cruise control. We are having it disconnected but the part will not be available to repair the cruise control until at least January. My husband has back trouble and drives every couple of weeks to pickup an elderly family member. It is very painful for him to drive the vehicle any distance without the cruise control. We wonder if it's possible to get the part to repair our vehicle any sooner. Thank you. No incident happened, it is a required field.
Consumer's 1999 Ford Explorer (VIN [xxx]) caught on fire due to a vehicle defect. Request that the scope of the Ford recall for the cruise control deactivation switch be expanded. The consumer believed the fire was due to a defective speed control deactivation switch. A recall was issued for other models regarding the speed control deactivation switch. The consumer is requesting for the recall to be expanded. Lawyer on behalf of consumer, also see ODI#10115518 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle was parked in the garage for at least 2 hours before the vehicle caught on fire. The fire department was notified, and the fire was extinguished. Vehicle was totaled. This was confirmed by the insurance company.
The truck was parked inside of the garage and it caught on fire due to cruise control. No injures reported. The fire department was called to extinguish the fire. Vehicle was towed and totaled by the insurance company.....fire did extensiv edamage to garage and house.
The cruise control would not stay set at desired speed. The vehicle kept accelerating although the accelerator was not applied. When the cruise was at 70 mph, the vehicle on an occasion would continue to accelerate.
While driving 65 mph with the cruise control engaged, the vehicle lost control and would not stop. There was no accidents. The vehicle was taken to the dealer who indicated that the main brain of the cruise control unit failed.
The failed part listed is the idle air sensor. When this part fails the vehicle dies. This failure can not be detected by the mechanic until the part completely fails. The listings provided are only the times in which the vehicle was taken to the dealership to attempt repairs. On several occassions I was sent away with the mechanic not able to duplicate the problem. Some of the repair has come under my extended warranty but I wonder how long the repairs will last. I purchased the vehicle with 5245 miles and trouble with this part started at approx. 15000 miles. Due to the fact that all power is lost when the vehicle dies, this could be a very dangerous failure. No letters were sent to the manufacturer because I thought the dealer was a branch of the manufacturer and the repairs could not wait for a letter to arrive to authorize repair. I believe I bought a lemon and I am just waiting for the next failure!
When traveling or when making a slow turn vehicle stalls, losing all power steering and control. Consumer contacted the dealer, dealer stated the idle control unit needed to be replaced. Also, some parts are on a natiowide back order.
A D V E R T I S E M E N T S
- Humlock Creek, PA, USA