This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine noise noticed on second day of ownership. Noise happens when accelerating from a stop or low speed. Also, a metal flapping sound coming from under the hood when driving at high speeds. Dealer has been contacted. My Explorer has been in the shop 3 times for this problem. The first time they ha it overnight and said that they didn't hear the noise. The second time Ford issued a service bulletin and we were called by the dealer to bring it in again. This time they said they heard the noise and were going to come up with a fix or replace the engine, and they would notify me within 90 days as to what they were going to do. I had to call the dealer in 90 days and they said Ford will not fix the problem because it will not affect the longevity or performance of the engine. Is there any information on this. Please advise
The engine makes noises similar to a diesel engine. Ford supposedly has an internal bulletin on the problem. I believe that Ford was aware of the problem prior to selling the vehicle. They have agreed to replace the engine but not to replace the vehicle. I expect that this problem exist in many Ford Explorer.
A D V E R T I S E M E N T S
- Anna, OH, USA