This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On January 31, 2006 after arriving home from work which is approximately 6 blocks from my home I noticed an electrical smell I thought that it was possibly my christmas lights on my home that I had not taken down then I felt the siding and insulation of my home to make sure that an outlet wasn't overloaded or hot I even came in and move my furniture to check the outlet closest to the driveway and didn't find any source of the smell. My boyfriend went out and removed the christmas lights and said he thought the smell was coming from the vehicle, at that time I just assumed that possibly it was a brake pad smell or something of that nature. This vehicle contained no after market stereo equipment it only had a professionally installed alarm system. After that incident the vehicle was driven approximately 35 miles round trip twice to a local town with no vehicle problems or smells. On the morning of January 1, 2007 I got in the vehicle and drove approximately 6 blocks to work I turned off the vehicle, gathered my belongings exited the vehicle, used the door locks to secure the vehicle clocked in at 5:55 a.M. and at approximately 6:15 I was called out of my work by a correctional officer telling me that my vehicle was on fire, it was noticed in a security camera by dispatch, a fellow worker used 3 fire extinguishers on this vehicle before the fire department arrived once they arrived they had to use several burst of water to bring the fire under control, the hood latch failed to work so they had to remove the hood with an axe because the tire well was still glowing from the fire, the fire was put out and it was a total loss.
The steering column started smoking as I used the blinker. The local Ford service says that the "clock spring" in the air bag caught fire and damaged the steering column and possibly the air bag. This is not covered under warranty as it is a safty device.
Airbag light came on dashboard. Dealership is aware of problem. Electrical system to computer was indicating that there was an airbag inside of door. But there is no airbag inside of door.
Consumer upset because the recall (00S04) letter stated that a free loaner would be provided while the repair of the jumper harness installation and wiper switch were being done, unfortunately that was not the case and the dealer stated that "if consumer wanted a loaner car he would have to pay the difference because Ford will only reimburse dealer for $25 and they cannot rent a car for that amount".
A D V E R T I S E M E N T S
- Salem, IL, USA