This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1999 Ford Explorer. While driving 25 mph on a sunny day heard and felt a bump. She observed from the rearview mirror that there was a tire in the road and realized it was the emergency spare tire. There was a broken bolt found with the tire in the street. The consumer stated the bolt, cable, and suspension mechanism was apparently rusty and worn. The number of cylinders were unavailable. The failure was 82,185, and the current mileage is 82,189. The consumer provided the repair invoice. The dealer stated replaced front and rear brakes, rotors and serviced caliper. The dealer also replaced the spare tire. Updated 05/23/07
Vehicle had been to the repair shop three times for the pads and rotors being defective. Also, seemed to be an issue with other consumers. The consumer stated that the brakes squeak even after the repair.
Reports of early brake repalcement (between 15 & 25,000 mi) have been made to me, including those by the dealer's service consultant. Due to Ford's poor record with the tire recall notice, I am convince that inadequate brake pads are installed during manfufacturing to save money. Thus premature wear & failure results. I am sending Ford a letter requesting reimbursement for a non-warranteable item.
Had heard a high pitch squealing noise. Brakes became mushy. Heard a clunking noise, brakes still mushy. Finally no brakes at all. A bolt fell out of brake pads. Entire brakes system became damaged.
A D V E R T I S E M E N T S
- Arlington Heights, IL, USA