This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Ford Explorer with recall parts not available. Consumer states that the dealer told him the recall parts would not be available until January 2008. Dealer did not disconnect the cruise control and told the consumer it was not a big deal. The consumer had some brake work done and he soon discovered the caliper mounting bracket bolts were loose and one of the bolts was missing.
The contact owns a 1999 Ford Explorer. While driving 25 mph on a sunny day heard and felt a bump. She observed from the rearview mirror that there was a tire in the road and realized it was the emergency spare tire. There was a broken bolt found with the tire in the street. The consumer stated the bolt, cable, and suspension mechanism was apparently rusty and worn. The number of cylinders were unavailable. The failure was 82,185, and the current mileage is 82,189. The consumer provided the repair invoice. The dealer stated replaced front and rear brakes, rotors and serviced caliper. The dealer also replaced the spare tire. Updated 05/23/07
A D V E R T I S E M E N T S
- Albion, NY, USA