This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford Explorer. While driving 30 mph, the contact lost steering ability and defective parts punctured the front passenger side tire. The failure caused him to crash into another vehicle. The vehicle was towed to a local body shop. The contact felt that the cause of failure was due to a failed steering knuckle. The body shop repaired the steering knuckle and all related parts. No other failures have occurred since the repair. The failure mileage was 121,916 and current mileage was 123,000.
Rubbing noise when making normal turns/dealer replaced two separate power steering parts/problem persists/dealer now saying noise is charactaristic of 1998 Explorer.
- Mechanicsburg, PA, USA
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- Selden, NY, USA