This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford Explorer. The contact stated that when the vehicle was parked, the front passenger side door did not open from the inside or outside. The contact stated that the passenger had to climb over and go out of the front driver's side door. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 220,000. Updated 7/1/15
The contact owns a 1998 Ford Explorer. The contact stated that both, the driver side and passenger side doors became jammed and were unable to be unlocked. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 228,000.
The contact owns a 1998 Ford Explorer. While inside the passenger compartment, the contact attempted to unlock the doors with the unlock button; however, only the driver side and hatch doors unlocked. The passenger side door would not unlock and remained in the locked position. Ford stated that the contact would be responsible for the repair costs. The current mileage was 132,099 and failure mileage was 132,050.
The contact stated the passenger's door will not open from the inside or outside. The vehicle has not been to a dealership to determine the cause of the problem.
1998, Ford, Explorer, consumer had problems at different times getting the driver's side door not open after the vehicle was unlocked. This problem happened while consumer was driving or when the consumer was out of the vehicle.
- Dallas, TX, USA
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Driver's side door would not open. Both the key and keyless entry failed to open the driver side door. It was also impossible to open it manually from inside and outside since linkages were bent and latch mechanism was inoperative. Latch assembly and arms were replaced.
Cannot open driver's side door. Automatic door opener does not work, door handle does not open door, key does not open door. The only way to exit the car is to crawl over the front seat divider and exit through the front passenger seat door. The driver is literally trapped in the car. I have scheduled service at the dealer tomorrow, July 9, 2002. I will be interested in seeing how the service people get in or get out of the car through the driver's side when I drop the car off. This is a serious failure of either an electrical or mechanical component and could cause serious harm if a person was required to exit the car on the driver's side in an imergency.
Electrical problems with the electric door locks on drivers side has broke 3 times. Gas pedal sheared off while driving down the road. Heater went out; mechanic said there was a 1997 Ford part on the 1998 truck. Face plate for the radio, time is out. Lever for the passenger seat broke off. All of this happened at 25,000 miles. This is the first Ford I ever owned and unfortunately the last!
Driver's door lock is no longer operational, key code and key will not unlock vehicle. Nor will inside door handle work. Consumer is concerned in case of a accident she will be trapped in vehicle.
Doors on driver and back passenger sides will not open from inside of vehicle which could pose a risk if quick exit is needed. Consumer states upon arriving home she tried to exit vehicle by pulling the door handle to open door when all of a sudden it failed to open, consumer states she had to crawl over the passenger side to get out of vehicle, consumer states she also has to go through passenger side to get into vehicle, also the back door on the same side is broken with the same problem.
Power locks malfunctioning; once unlocked and consumer gets out go to rear of passenger side to take infant out of css, the doors have locked automatically. It took six tries before she could get to the door.
A D V E R T I S E M E N T S
- Mcminnville, OR, USA