This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
One month after getting my 1998 Ford Explorer in October 1998 the rear wiper motor failed and was replaced under warranty. The dealer said that they were having problems with the wiper on all Explorer. In July 2001 the rear wiper moter again failed and was again replaced under warranty. Again the dealer said that this was a continuing problem with the Explorer. On May 13, 2004 the rear wiper motor has again failed. Now the dealer wants $320 to replace the motor assembly. This time there was no acknowledgement that this has been a continuing problem with the Explorer. Without the rear window wiper being opperable it is impossible to see out of the rear window during rain storms or when the road is wet and dirt splashes up onto the window. This creates a hazard that Ford should address as soon as possible.
Rear wiper motor failed at approximately 25,000 miles. Replacement motor failed in less than two weeks. Dealer acknowledged that there is a known problem with Explorer rear wiper motor failures but stated that Ford has not acknowledged the problem nor have they made a redesigned wiper motor available.
Rear windshield wiper is inoperable. When consumer turns switch windshield wiper will not move. Dealership has replaced rear windshield wiper motor and windshield wiper assembly. Dealership is currently looking into defect for third time.
Ongoing problem with rear windshield wiper failure. On one occasion motor was replaced. Later on, windshield wiper commenced to operate erratically or not at all. Also, noticed instrument panel would get too hot to touch. Dealer notified, and informed consumer that it was normal. Please feel free to provide any further details on both of these matter.
- San Marino, CA, USA
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- Ocean View, DE, USA