This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the vehicle was parked or running, the front driver and passenger door would not unlock. This caused the consumer to exit/enter through the rear doors. The dealerships mechanic was notified, but did not resolve the problem.
The consumers were never notified of three recalls that applied to their vehicle until the defect occurred. The dealership refused to honor the recalls them because the campaigns had ended. The recall numbers are: 99 V 164 000, 98 V 060 000, and 00 V 422 000.
- Meridian, MS, USA
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1998 Ford Explorer, we have had problems at different times getting the driver side door to open after the car had been unlocked. This happened several times. This might become a problem if consumer was trying to get out from the vehicle in case of an emergency.
The power door locks are malfunctioning on my 1998 Ford Explorer. The expolanation is that "water, dirt and stuff get in there". this is the seciond such incident. I'm now being billed $186 plus tax to repair something that shouldn't need rerplacing on a vehicle with 70000 miles!.
Consumer states he cannot get into his truck because the driver side latch is broken. He has not received a recall but think this should be a safety issue.
Driver's side door will not lock or unlock from outside or inside. Consumer is forced to climb in and out through passenger's side. Manually, lock can not be pulled up to get out. Dealer was notified.
When consumer turns on heat it is out of control heat gets hotter and hotter. When she turns air conditioning on cold air is cold for a moment, and then heat comes on while air conditioning is running. Dealership is aware of problem. Lock broke on drivers door and was repaired.
A D V E R T I S E M E N T S
- Oconomowoc, WI, USA