This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 1997 Ford Explorer with Firestone Wilderness AT tires. These tires do not belong to the recall. I had my tires inspected a couple of weeks ago by the Firestone dealer. Who said they were fine. I keep the pressure in the tires about 30 psi. On thansgiving weekend, while I was on the highway I had my rear tire shredded. We almost lost control of our vehicle but managed to pull off the road eventually. I called Firestone and Ford and was given the run around for a couple of days. I called Ford, where they indicated to me that they were not responsible for the tires and only responsible for taking information about incidents. Firestone said that rear tire failures are common, and I should not believe in the hype about the tires since they are a safe product. He also said to me that Ford Explorer's have a high incedence of tires failing from the rear left side, and it is a fairly common occurence. Eventually after much argument, a local Firestone dealer has agreed to replace one tire free of charge.this was only because we could not retemine why the tire had shredded. It looked to be like the tred seperated in one portion and subsequently tore the rest of the tire off. The Firestone guy said it was not the "typical" tread separation. He also offered to replace my tires for about $500 if I did not feel safe with the current set. At this point I feel very unsafe driving my vehicle. Niether Ford nor Firestone seem to feel it is their responsibility to address my fears. Is there anything that can be done about this?. I have names contact numbers and representatives with whom I have spoken. (dot number: W2hl tiresize: P23575R15)
Firestone Wilderness AT tires (P235 75 R15) experienced abnormal wear, consumer replaced two of the tires, even with the replacements the Firestone tires were wearing prematurely, the consumer replaced all tires with a different brand and has had no further problems, consumer is requesting reimbursement for the replacement tires, the front and rear bearings also had to be replaced at 35000 miles.
Possible (Firestone Wilderness AT dot #vdhl1px057) failure resulted in vehicle rollover causing 1 death and 3 injuries. (attorney writing in representing several cases) (client-farinas)
My client was driving a 1997 Ford Explorer on an interstate highway when the right front Firestone Wilderness AT tire blew out, causing my client to lose control of the Explorer, rolling over several times. (tiresize: 235/75/R15)( dot number: Tire size: 235/75/R15 )
The vehicle started veering to the left even with the steering pointed straight ahead, gently turned the steering to the right to counteract, however this had no affect.( dot number: )
Consumer is complaining of the vibration that is occurring when steering, problems could be due to the Firestone wilderness ht tires (P225 70 R15) or the suspension.
Faulty Firestone tires cause a vehicle to pull to one side or another and a constant shimmy in the steering wheel, consumer had several alignments done but to no avail, after the tires were replaced there were no problems (Firestone Wilderness AT P235/75R15). Nlm
Help! I have a report that says there is over 2 mill claims on this tire. Still no recall. Please help me to have these tires recalled. Who can I talk to? the dealer will not help and firestome fabricated a story to me! sincerely tammy forrester 949-587-3299 thanks**** (tiresize: P255/70R16)( dot number: Tire size: P255/70R16 )
During April while driving at low speed I noticed and heard a thumping noise in my front wheel. I took the car to a local service garage that I trust and they determine the problem was with a tire. This garage rotated the tires. It was after this that I learned of the Firestone recall. I had the tires inspected again by this service garage and they gave me the tire numbers so I could go to the Firestone dealer. At the Firestone store I explained the problem of the "thumping tire" and gave them the tire numbers. They told me that my tires were not part of the recall and they did not offer to inspect the tires. Still having concern I went back to my trusted service station in martinsburg wv and they inspected the tires again. Noted small cracks aorund the rim and along the edge of the tread on all tires. Noting the potential risk of tire failure I purchase 5 new tires on 9/20/2000 for $ $420.82. Please note I could not find tires available even though I went to more then one place, e.g., costco - price club. I then went back to Firestone and they then inspected the tires. They were able to see the marked up Wilderness AT tires and cracks. However, they told me that because these were not part of the recall they could do nothing for me. I currently have all 5 tires if anyone is interested in looking at them. I donot believe Firestone acted in good faith. One final comment, Ford Motor Company is not blameless in that they put a C grade temperture tire on a vehicle that is known to be use off road in sand and underinflated. Why would they do that"?" I would welcome a response from any interested party. (dot number: W2hl1py127 tiresize: P235/75R15)
All four of my Firestone Wilderness AT tires on my '97 Explorer Sport have cracks on the sidewalls about 1/2 inch from the top of the tires that run the full circumference of each tire. (dot number: BM07459-3 tiresize: P235/75R15)
I have submitted information to Firestone/Bridgestone and they claim that I do not have defective tires. Therefore they will not reimburse me as they previously stated that they would. What is the next step of my complaint? (dot number: Dotvd tiresize: P235/75R15)
We have been to two Ford dealers, Firestone and no one will comply to replace these tires, I do not want my wife driving this to and from work with these tires on it. Ford seems to pass the buck to Firestone and vice versa. Supposidly in New York, we have friends in shops and are replace all tires on the Explorer. Getting no satifaction in dealers in fla. (tiresize: P235/75R15)( dot number: Tire size: P235/75R15 )
A D V E R T I S E M E N T S
- West Bloomfield, MI, USA