This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Ford Explorer. The contact stated the drivers side seat belt locked and she was unable to unlock it. The highway patrol had to cut the seat belt in order for her to get out of it. The manufacturer was notified and stated that there were no related recalls. They also stated that they would not be liable for replacing the seat belt. The failure mileage was 213,000. Updated 10/21/09. Updated 10/20/09
Consumer states vehicle was involved in a collision, driver's side seat belt did not restrain occupant. As a result, driver sustained massive head injuries. Dealer notified.
I was unable to release my child from his seat belt. When everyone else failed to be able to release the child, I carried the vehicle (with the child still constrained) to the dealer. The dealer's body shop had to remove the bolts from the roof of the vehicle to release the child. If there had been as accident and a fire, the child would have perished because the seat belt was jammed and would not allow for release.
Passenger restraint did not release at the buckle or restraint. Owner had to cut restraint to release passenger. Dealer and manufacturer have been notified and neither accepts fault or liability of failed part.
- Richmond, VA, USA
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Driver's side seatbelt would not release. Consumer had to use scissors to cut seatbelt off. Consumer has contacted dealer. Also, the ignition assembly unit failed and the back seat latch was missing.
Driver's side seat belts failed to release/retract to be used. Also, will not retract if able to release them. Took to dealer & mechanic indicated problem was not repairable.
A D V E R T I S E M E N T S
- Haughton, LA, USA