This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at any speed and without warning, the engine shut off, which caused the consumer to pull over. Dealer had been notified. The lower engine locked, the power steering leaked at the rack assembly, the belt tensioner was faulty and there was a whining noise from the power steering when turning left, right or at stand still.
At 65mph the vehicle lost all power because flywheel's center hub broke. Vehicle is currently being inspected by a independent mechanic. Manufacturer and dealer have not been notified. Please add more information.
The vehicle shut off completely while the consumer were driving on highway, the dealer found out that the crankshaft had split in half, consumer wants the manufacturer to pay part of the cost of repair.
Consumer states he heard a strange noise coming from front part of vehicle, he took vehicle in to be inspected and when mechanic put the key in the ignition and turned it, there was a loud banging sound and the engine seized, according to the mechanic's report, something behind the torque converter locked up and ruined the transmission, the transmission, flywheel and starter motor had to be replaced.
While having vehicle repaired at the Ford dealership for anti freeze leaking from the head gaskets the repair was not done properly, the dealership damaged/scatched vehicle and did not bolt down repair areas properly.
When driving my 1996 Explorer at 50 mph on a highway I heard a loud click and lost all power. I managed to steer the car to the side of the road. The car cranked but would not turn over. My mechanic towed the car and upon examining the car found that the crankshaft was broken. He felt that my Explorer's crankshaft has a definite manufacturing defect since the car mileage is only 28000miles. He urged me to contact tower Ford where I purchased the Explorer. Tower Ford advised me that they would not pay anything toward the repair of my vehicle since the warranty had expired. I am frustrated. I was lucky that I was able to escape injury on the highway and now I have a vehicle with only 28000miles with a broken crankshaft -with no help from Ford. I believe that the crankshaft in my Explorer has a definite manufacturing defect and Ford needs to be investigated.
She is involved in a manufacturer's recall dealing with the crankcase and the dealership refuses to do the recall because they say it is too dangerous for them to perform.
A D V E R T I S E M E N T S
- West Springfield, MA, USA