This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is in re: To a vibration issue which has been ongoing since before my vehicle reached 11,000 miles. I have given no less than 25 opportunities to 2 Ford dealers, and thier representatives, and have gotten no more than a "no problem found" or "this is a tire issue" (or the 2 technicians who stated the obvious "I have no idea..." one stated, " if you find out what it is, let us know, all right?". I have since the last dealer visit, and subsequent Ford Motor Company customer service center calls, taken my truck to 3 different auto repair shops. 3 of 3 said it was drive train related. 2 of 3 said it was the driveshaft or attached componentry. Patterson driveshafts in indianapolis rebalanced and trued the drive shaft and 50% of the vibration problems were immediately done away with, (this was in one day, first visit). One Ford dealer service shop asserted they had replaced the driveshaft on one of the service calls. But this is only something written on a receipt to me, since this particular service call seemed to do little, if anything for the problem. I called Ford C.S.D. to ask how this can be that an "outside" service company could find this problem cause with seemingly little effort. I was told by the fmc rep. That we(Ford)do not recognize the 'opinion' of outside contractors, relative to repairs". (I have since been told that patterson driveshaft is one of Ford's most used driveshaft contractor/technicians), they know from whence they speak. Then recently, I heard from a friend about your website, (I had called once several months ago). This is great! I can see no less than 3 tsb's on my particular issue, and some more complaints that I've voiced to Ford ("no problem found"), I see are listed too. Now if I only knew what to do from here. I have paid for further diagnostics, and been told that this may take upwards of 16 hours @ $78 per hour to pinpoint the last of the vib. Problems(though the vibration now feels more prevalant (please contact me fmi).
Driving vehicle in fast lane, heard a horrible noise, looked back & saw universal joint had blown out; had to coast to slow lane & side of hwy; driveshaft broke, had no power; had vehicle towed.
Driveshaft came off while driving the vehicle. While driving about 15-20 mph the driveshaft became disconnected which forced consumer to glide of to the shoulder.
- Arlington, VA, USA
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- Indianapolis, IN, USA