This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 12/20/01, I tried to go into 4 wheel drive. Auto 4WD light didn't come on. Driving it resulted in noise from underneath the vehicle: Groans, loud clunks, severe vibrations, and difficulty steering the vehicle. Next both 4WD lights started blinking. On 12/24/01, I took car to dealer. Actuator was replaced, which they said was a problem in these cars. Charge was $441.77. I noticed same problem. Back to shop on 12/26/01. After 2 days work problem was identified as water getting into the transfer case, contaminating clutches, causing them to stick and grab. Fix was to drain and refill the case. Cost $205.45. He said there was a vent but this would not have allowed for this problem to occur. Problem is less but still present. Later, all the while still noticing the vibration, I noticed that both lights would begin to flash.the NHTSA site provided several tsb's that seem to deal with the problems: Sb# 97314, dated 02/97; sb# BC0206970201, dated 01/97; sb# BC1011297020, dated 01/97. All deal with the transfer case binding or shuddering. Also two tsb's recommending the use of a revised vent tube to prevent water getting into the transfer case: Sb# BC0133970201, dated 01/97; and sb# BC1012797020, dated 01/97. Dealer was unaware of this procedure and did not suggest doing it on my vehicle.I still have problems with auto 4WD. The dealer has replaced a speed sensor, eliminating the flashing lights. Bill is now $700 and not fixed the problem, known since 1997. Nobody bothered to tell me to have my transfer case fluid checked or the vent tube changed. Dealer even told me that they normally would not check for this and that I should take it upon myself. Since this problem appears to be due to an inherent design flaw and has been known by Ford since 1997, within my warranty period, I called Ford customer service and asked for problem be fixed without cost to me. They knew of the problem and the repairs but refused to help since its out of warranty.
A D V E R T I S E M E N T S
- Akron, OH, USA