This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
95 Ford Explorer parked in carport with engine shut off for 5 min while carried groceries up stairs - I had left dog in crate til finished unloading but when I came down noticed electrical smell, got out looked around car but did not notice any burning, got dog out and returned in three minutes to find key no longer unlocked door and could not see through windows - when door was opened smoke bellowed out, interior was covered with black soot, a hole bigger than a basketball was burnt out of seat and back of driver's seat was parched - had I not had the windows completely up it most likely would have to continued to burn.
Vehicle was parked on a residential street and engine had been off for 30 minutes. Driver was sitting in vehicle making phone calls when he smelled smoke and saw flaming wire under driver's seat. Driver escaped unharmed and was able to remove some contents but vehicle was fully engulfed in flame within a few minutes, destroying vehicle entirely, melting pavement, burning nearby grass and trees, and melting bumper and paint on a nearby parked vehicle. Fire department arrived to extinguish vehicle.
1995 Ford Explorer. Consumer states seat back failure in rear -end collision the consumer stated while sitting at a red light, he was rear ended by another vehicle traveling at about 30 mph. Upon impact his vehicle was propelled into the vehicle in front of him. The consumer stated he was thrown backward, after the impact, the consumer realized he was out of his seat belt, lying across the second seat. The front seat was at a 45 degree angle and had broken brackets on both sides. The consumer sustained a serious back injury.
On our 1995 Ford Explorer 4 door XLT, the main vertical support of the driver's seat back broke under normal stress (leaning back). A similar problem was addressed by Ford recall #03504 (NHTSA 03V281000) for model years 1998-2002. Ford is saying that there is no recall in effect for our model year and is providing no help.
- Kingston Springs, TN, USA
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At 5,000 miles a popping sound is coming from steering column. Dealer was notified, and replaced steering column on two separate occasions. But, problem is still reoccurring. Clip for upper bearing was out, dealer replaced and also retorqued bolts for lower shaft bearings, upper and lower steering shafts were replaced, lower was replaced twice, consumer states there is still problems with the steering. Popping noise in right front seat. Radio inoperable, dealer replaced, radio failed again, dealer replaced and repositioned wiring. Console assembly replaced.
The rear seat frame locking mechanism fails to work. Need to use a tool to release locking mechanism to remove or fold seat down. Manufacturer gave okay to repair seat. Dealership refused to repair, even under warranty.
A D V E R T I S E M E N T S
- San Jose, CA, USA