This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle has a significant delay in changing from park to drive, drive to reverse, and reverse to drive. The vehicle has been brought to FORD on several occasions, each time the shop has informed me that the vehicle is indicating a low voltage for the adaptive learning module. They reset the adaptive learning module and it corrects the issue for a about 6 months and the issue returns worse each time. On the most recent occasion the delay moving from drive to reverse was more than 45 seconds; which resulted in a near crash with a high speed moving vehicle. Had there been a collision the malfunction would have been the primary cause of the crash and a superseding event. I have taken the vehicle back to FORD and there response is now that the vehicle is out of warranty and the only offer was to again reset the adaptive learning module at my cost. The cost is not the issue, the issue is that they are not investigation to determine the cause and only doing temporary corrections that will ultimately, if it has not already, led to serious crashes resulting in injury or death.
The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH, the vehicle decelerated, hesitated, and shifted out of gear independently. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to Technical Service Bulletin: 22-2428 (Harsh/Delayed Engagement And/ Or Harsh/Delayed Shift). The failure mileage was 80,000.
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds on several occasions, the vehicle down shifted inadvertently, and the vehicle lost power. The contact stated that there were no warning lights illuminated during the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Transmission issues: Sudden loss of power while driving 2021 Expedition on interstate when transmission disengaged at approximately 75 MPH in passing lane. This occurred most recently AFTER transmission was re-built at Ford dealership. Transmission has been having these issues for years and they have gotten worse (more frequent) with time. Last time occurred on Thanksgiving day 2024. Large red wrench indicator warning light appeared on dash advising to consult owner's manual. Small wrench indicator light remained at bottom of screen after the larger one disappeared. Dealership has not been able to reproduce the event which occurred about an hour into the trip on the interstate when proceeding up a slight grade. Vehicle is not safe to drive. Work requires frequent travel on interstate day trips. Loyal to Ford. Love Expeditions. Have owned several. No confidence in this one. Value adversely affected since cannot in good faith sell vehicle without disclosure of transmission issues. No response from Ford to notice letter sent to them after most recent incident.
The contact owns a 2021 Ford Expedition. The contact state while driving 55 MPH, there were abnormal sounds coming from the engine and the transmission. The temperature gauge warning light was illuminated. The vehicle was taken to a Chevrolet dealer twice to be diagnosed. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. After the second repair the contact noticed that the engine was overheating. The vehicle was taken to a Ford dealer and the transmission was replaced another time. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 89,035.
- Salina, OK, USA
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The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. During one failure, the contact shifted the vehicle from drive(D) to park(P) and the vehicle began to roll backward as though the vehicle were in neutral(N). The contact then shifted the vehicle back to drive(D) and the vehicle resumed normal operation. The vehicle was taken to a dealer where the contact was informed that the only way to diagnose the problem would be to duplicate the failure. The manufacturer was also notified of the failure and the contact was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 41,000.
When stopped, the auto start stop comes on and the engine turns off. Suddenly a warning comes on and says that the vehicle has to be put in park and push the start button to start the engine again. It will not start automatically when the brake pedal is released. This has happened a number of times. I have not been to the dealer.
At 40,000 miles Transmission skips gears going from 3-4 4-5 and 7-8. Transmission jolts hard when put into reverse. Valve body was replaced which fixed the issue for a couple of months and now the same issues are occurring.
Shifting from park to drive on a level surface, the transmission will sporadically slam into gear so hard that the vehicle lurches forward. By the time I got to the dealership, it would not duplicate the problem. This vehicle has had the transmission rebuilt/replaced 4 times for this issue (among other issues), and there is less that 40,000 miles on the vehicle. The transmission also slams into gear on 3rd, 5th, and sometimes 6th (upshift and downshift). It will sporadically downshift when at highway speeds regardless of changes in speed or incline.
The power train failed to accelerate and completely disengaged. While trying to avoid being t-boned by another car, the vehicle failed to accelerate when required. The RPM gauge showed the acceleration demand but it did not transfer to the power train. Luckily the car running the red light swerved to miss us because we were not able to proactively avoid the collision. Ford first replaced the transmission plate, after recurrence is now offering a transmission rebuild under warranty. Now out of warranty, concerned issues will continue as Ford dealer not forthcoming on the repairs being done stating multiple issues are not related.
Expedition has roughly 33,000 miles on it. I took it into the dealer for service b/c the transmission was acting jumpy. By the time it got to the dealer for service, Pacifico Marple Ford deemed it undrivable and it needs a new transmission. I don't think the transmission should have went that quickly.
The transmission in this vehicle has been consistently needing repair. It is available for inspection. Concerned transmission will fail and leave family stranded. The problem has been reported to the dealer and the manufacturer 8 times over the past two years and they are still unable to fix the transmission. The vehicle has also had error messages about the problem.
The contact owns a 2021 Ford Expedition. The contact stated that while at a four-way stop, the vehicle failed to move, and downshifted to first gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.
It started with transmission issues and has since been nothing but trouble. Car has been in and out of shop, now the ac is out. Ford takes no accountability
When driving at interstate speeds, the transmission locked into 7th gear and refused to change gears with changes in speed. This was especially dangerous when I exited the interstate and had to drive in traffic at city speeds. Starting from a stop in 7th gear was extremely dangerous and made me a hazard to myself and other cars around me.
Vehicle loses acceleration. When I attempt to pass someone on the interstate, the vehicle does not accelerate. When I push the gas the engine revs, but does not engage. I have to take my foot off the gas for 10-15 seconds for it to go back into gear. Error reads "stuck in park". It has been to Ford numerous times with the same result, they can't duplicate the problem.
Transmissions quickly break down. First signs are hard/loud gear shifting followed by slipping gears then eventual inability to accelerate. Regular transmission drains find metal contamination indicating breakdown of gears. Ford Motor Company is aware of this issue and will replace the transmission with the same failing transmission. Their proprietary system makes it difficult to diagnose and repair leading consumers to have to buy a replacement after 60k miles (which just so happens to be the extent of their warranty).
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds, there was a grinding sound coming from the transmission while changing gear. The contact stated that the failure had occurred while upshifting from second to third gear and while down shifting from fifth to fourth gear. During the failure the vehicle experienced hard jerking. The vehicle was later towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 20,000.
A D V E R T I S E M E N T S
- Ponchatoula, LA, USA