The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds and attempting to steer the vehicle, the steering wheel would oversteer the vehicle. There were no warning lights illuminated. The vehicle was taken to a mechanic where it was diagnosed that the power steering was overcompensating while steering the vehicle. The mechanic stated that the failure was related to NHTSA Campaign Number: 24E055000 (Steering). The mechanic contacted the dealer and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 50,000.

- Dubuque, IA, USA

At 1000K miles the electrical panels on the car lit up like a christmas tree. When it was pulled over and placed into park, it jumped. We called the dealer to be told it was a glitch and would work itself out. The next time, we took pictures and they misdiagnosed it twice. The third time, they saw it and did a bandaid repair and now say they have to dissamble and rebuild the car's electrical system, including dropping fuel tanks and other major components to get there. They are evaluating whether or not they "buy back" the car and we take a large depreciation hit and the months it took to repair it. It was 1000 miles when it happened and they should have offered a full refund. Now we have a car of questionalbe integrity, they did not let us know how bad the problem was at the bandaid repair stage, and now want to charge us for a factor defect. This is after we bought a truck that developed the Ford "death wobble" and returned the vehicle at a loss. We had a Suburban for 20 years and no issues. Ford, while facing multiple lawsuits on many cars, will not own up to factory mistakes. 3 misdiagnosis and then a bandaid fix without accountability of how extensive the problem was with the vehicle. Ford corporate did not ask for pictures and refused to give us email address contact information for the legal department. Ridiculou

- Anchorage, AK, USA