This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On multiple occasions, our car has lurched out of gear going at fast speeds on the highway. It slips out of gear and the car shakes and then it lunges back into gear. On a few occasions, the gas pedal was also inoperable while the car was "finding the right gear". This has been extremely scary for my family when this has happened. The first time we took it to the dealership and they reprogrammed the transmission. Then, it happened again about 6 weeks after the fix, and this time the transmission valve had to be replaced.
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and hesitated, prompting thee contact to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
Less than 74,000 miles and coolant hoses split. According to service department they have had an increase in hoses rupturing indicating a fault in the hoses.
Hard shifting, and loss of sudden power while traveling. Recently purchased. No recalls yet. But having same issue's stayed on law site filed. vehicle lost power while accelerating to merge onto freeways or cross busy intersections.
Incident happens every 1k miles or more. Car is in motion driving. Press down on throttle and transmission drops to 1st gear. A bunch clicking and thumping sounds are heard. Car doesnt accelerate(can be at 70mph), starts to slow quickly until gears change. Also 4H is jerky as well as sport mode. Very unsafe to be traveling on the highway trying to overtake a vehicle and then your car fails.
- Cleveland, GA, USA
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I've taken my car in for over a year multiple times for the same issue. When driving the car will jerk almost as if I've hit a car and power goes down. Many times it fails to go when accelerating after this has happened. The movement of the car is worrisome and the loud noise made can be heard out the car. When this happens the steering locks up and makes it hard to turn along with the power going out. I've been told on each occasion that nothing can be found. It never throws a code, this past weekend while traveling it threw a code TSB #23-2249
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. Additionally, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with failed front cover seals and an oil leak with metal shavings in the cylinder. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure occurred in July 2023 and the front cover seals failed and were replaced under warranty. The contact stated that the vehicle then had a coolant leak, and the coolant hose was replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.
Already submitted 2 prior complaints regrading Transmission/Engine NHTSA ID 11583360. Vehicle transmission failure. Vehicle is at Ford Dealership for repairs. Safety risk involved risk of accident. Problem has been reproduced and confirmed by Ford service advisor. Vehicle is currently at dealership waiting on repairs to be made. It has been inspected by extended warranty advisors and approved for repair. Vehicle does give any warning when engine/transmission failure occurs. This has been documented since I bought the vehicle in Sept. 2022 with the dealership. This is the 3rd or 4th time it has gone into be checked finally when it happened and dealership was able to reproduce they stated that transmission needs to be rebuilt or new one needs to be installed. Since warranty did not want to cover new transmission they are going to rebuilt it. Before this instance they said it was because transmission failure due to having some sensor reset which did not work.
Timeline of Recent Issues and Service Dates: Date Repair Order Date Invoiced and Picked Up Mileage Issues [XXX] [XXX] 21,735 Oil Change; Transmission; Sunroof; Gas Gauge; Door Seal; Power Running Boards; Park Assist [XXX] [XXX] 30,081 Safety Recall; Power Running Boards; Transmission [XXX] [XXX] 33,909 Wipers, Power Running Boards; Transmission [XXX] [XXX] 35,695 Internal Vent and Control Module; Rear Wiper Blade [XXX] [XXX] 43,912 Transmission [XXX] [XXX] 49,144 Oil Change; Check Up Transmission; Rear Brakes [XXX] Present 49,371 Emergency Break Down Mountains- Powertrain and Electrical Issues [XXX] Routine maintenance service at Mark Ficken Ford, including an oil change, tire rotation, and rear brake work. Video documentation confirming the vehicle's good working order post-service. [XXX]: Vehicle experiences severe issues while on a family trip, including shaking, flashing check engine light, and loss of power in the gas. Attempted restart at BP Station after a 20-minute break; vehicle runs smoothly. Decided to drive to the nearest Ford Dealer for further inspection. Recurrence of issues, leading to the vehicle shaking, stalling, and eventually dying [XXX]. [XXX] Vehicle towed to Asheville Ford for repairs. Contradictory issues identified by Asheville Ford, with additional services recommended. Repairs completed on [XXX]. [XXX]: Vehicle retrieved from Asheville Ford, exhibiting new issues such as delayed engine start, increased engine noise, rough running, and sporadic electronic malfunctions. Video evidence documenting the observed issues. Due to the ongoing and unresolved nature of the issues, the vehicle was dropped off at the Mark Ficken Ford dealership after hours on the [XXX], and keys were securely deposited in the night box, and I Ubered home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
What component or system failed or malfunctioned, and is it available for inspection upon request" NOT SURE. THERE IS ISSUES WITH THE AUTO STOP/START WHILE VEHICLE IS STOPPED. How was your safety or the safety of others put at risk? THE ISSUE HAS CAUSED THE VEHILE ENGINE TO SHUT OFF COMPLETELY. THIS HAS OCCURED WHILE STOPPED AT A STOP SIGN, BUT ALSO WHILE TAKING OFF FROM A STOP LIGHT THAT HAD TURNED GREEN. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" AUTO STOP/START LIGHT, BATTERY LIGHT, ENGINE LIGHT ALL ILLUMINATE WHEN THIS OCCURS
Traveling on the highway I lost all acceleration, the gas pedal wasn-??t functional and the vehicle begins to quickly decelerate, then it corrects itself and accelerates quickly. It has done this a few times already.
While I am driving, or stopping to turn or at the red light the engine turned off completely, and a warning signs will display telling me to restart my car again, it is very scary abd dangerous. It happens 3 times so far where I have to turn on my warning flash lights, so cars behind me could pass me or wait until I restart and drive again. It happens with no warning
The transmission jumps when putting it in park or reverse or when driving and switching gears. This is a well known issue with this vehicle. Ford has done nothing to correct it. It-??s a safety issue as I went to Pass and my car stalled on the highway and did not switch gears. I do not feel to be responsible for paying for a repair that is happening everywhere.
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
The contact owns a 2020 Ford Expedition. The contact stated while driving 10 MPH, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure also occurred while the vehicle was idling. The vehicle was taken to the dealer, where diagnostic codes: P0011, P0012 and P0016 were retrieved. The dealer determined that the crankshaft chain was stretched and needed to be replaced in bank #1 and bank #2, along with the pretensioners and phasers. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,800.
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Transmission slip in 4A and above gear 4 at speed..hesitation at speed accelerating inconsistent, clunking/jerking from park to reverse when parked. 22-??s have lawsuit-??don-??t understand why 20-??s aren-??t included. Need recall
I was sitting at the kitchen table with my children doing some painting projects for Halloween and my car started smoking, my alarms started going off and within a matter of minutes my car was completely engulfed in flames, I grabbed my kids and ran outside as the car was close to our house and we then called 911. By the time the fire department arrived the car was a complete loss, and my house has sustained minor damages.
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- Derwood, MD, USA