This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Expedition. The contact stated the windshield wipers were intermittently inoperable. Additionally, the contact stated that while attempting to drive from a complete stop at night, the vehicle failed to respond. The contact stated that the vehicle failed to turn off and was drivable after 15 minutes. The vehicle was driven to a parking spot. The vehicle was then taken to the dealer, where it was diagnosed that the windshield washer line located on the front passenger's side and on the rear windshield had exploded due to washer fluid accumulation. The dealer informed the contact that the failure caused the windshield washer fluid and freon to leak into the dashboard module and onto the front passenger's side floorboard. The dealer repaired the R and R BCM, reprogrammed the RCM communication circuit and the BCM, and installed the Alarm-KE and the R and R auxiliary evaporator cord. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,305.
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it-??s not a problem until it breaks. 4/5 years of this issue!
The transmission is skipping or jerking randomly. It has happened several times while driving on the expressway and when driving on the regular roads. It is concerning that this is happening more often which puts my and my family's lives at risk when we are driving at high speed on expressway and vehicle will jerk and gears get stuck which can cause me to get hit by another vehicle or semi truck. There is no warning that this is going to happen. I bought the truck in Sept 2021. It happened to me in May of 2022 and has been happening more often now. I took truck to dealership on 3/13/24 and service adviser just told me that they know this is common in the expeditions but that the transmission module needed to be reset. I asked if this covered under warranty since it is known issue and should not be happening to brand new vehicles. I also spoke to a friend who has a similar expedition and this has happened to them where their vehicle has left them stranded for transmission jerking all of a sudden. Ford needs to fix this issue. I should not have to pay for Ford to recaliberate the module to get the transmission to work properly. I also had them check my radio screen because it keeps going to a black screen and/or gets stuck on the rear camera not having access to anything on the screen. I was also told by advisor that they had to put a new module in it because again this is a known issue on the computer screen as well.
Timeline of Recent Issues and Service Dates: Date Repair Order Date Invoiced and Picked Up Mileage Issues [XXX] [XXX] 21,735 Oil Change; Transmission; Sunroof; Gas Gauge; Door Seal; Power Running Boards; Park Assist [XXX] [XXX] 30,081 Safety Recall; Power Running Boards; Transmission [XXX] [XXX] 33,909 Wipers, Power Running Boards; Transmission [XXX] [XXX] 35,695 Internal Vent and Control Module; Rear Wiper Blade [XXX] [XXX] 43,912 Transmission [XXX] [XXX] 49,144 Oil Change; Check Up Transmission; Rear Brakes [XXX] Present 49,371 Emergency Break Down Mountains- Powertrain and Electrical Issues [XXX] Routine maintenance service at Mark Ficken Ford, including an oil change, tire rotation, and rear brake work. Video documentation confirming the vehicle's good working order post-service. [XXX]: Vehicle experiences severe issues while on a family trip, including shaking, flashing check engine light, and loss of power in the gas. Attempted restart at BP Station after a 20-minute break; vehicle runs smoothly. Decided to drive to the nearest Ford Dealer for further inspection. Recurrence of issues, leading to the vehicle shaking, stalling, and eventually dying [XXX]. [XXX] Vehicle towed to Asheville Ford for repairs. Contradictory issues identified by Asheville Ford, with additional services recommended. Repairs completed on [XXX]. [XXX]: Vehicle retrieved from Asheville Ford, exhibiting new issues such as delayed engine start, increased engine noise, rough running, and sporadic electronic malfunctions. Video evidence documenting the observed issues. Due to the ongoing and unresolved nature of the issues, the vehicle was dropped off at the Mark Ficken Ford dealership after hours on the [XXX], and keys were securely deposited in the night box, and I Ubered home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle rolled back down the driveway by itself. I have videos shows me parking the vehicle and locking it. Second video shows the Ford rolling back [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Westfield, NJ, USA
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What component or system failed or malfunctioned, and is it available for inspection upon request" NOT SURE. THERE IS ISSUES WITH THE AUTO STOP/START WHILE VEHICLE IS STOPPED. How was your safety or the safety of others put at risk? THE ISSUE HAS CAUSED THE VEHILE ENGINE TO SHUT OFF COMPLETELY. THIS HAS OCCURED WHILE STOPPED AT A STOP SIGN, BUT ALSO WHILE TAKING OFF FROM A STOP LIGHT THAT HAD TURNED GREEN. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" AUTO STOP/START LIGHT, BATTERY LIGHT, ENGINE LIGHT ALL ILLUMINATE WHEN THIS OCCURS
What component or system failed or malfunctioned, and is it available for inspection upon request" APIM issues causing GPS, Bluetooth, radio, settings and camera to mess up. How was your safety or the safety of others put at risk? Getting lost on the road without GPS. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been to a Ford dealership. They were able to recreate the issue. They state the APIM is bad. We had to have the APIM reset with less than 9k miles on the vehicle. They are now saying resetting the APIM is not resolving the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, this started about 2 months ago. We were just able to get the vehicle looked at this week.
There are 3 issues going on with my SUV. Each item has been identified or verified at my local dealership. My main issue is that the car occasionally will not go into the correct gear. This mostly happens when I haven't driven the car in a couple of days, and it's cold out. It also shifts hard for no reason. I was informed that there is some sort of transmission issue with my type suv. I never received a recall notice or anything. Second, my alarm goes off in the middle of the night randomly. The dealership said this was due to a faulty latch on the back of the car. They also said this was a newer issue that other customers have had. Last, my pre-collision assist will activate when there is nothing around to trigger it. This has happened one time so far.
My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn-??t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this happened in a garage while using the remote start, it could-??ve completely caught fire had not, I-??ve been paying attention.
APIM failure which results in loss of screen and information that has safety related items. Ford should provide a recall on all failed units. Customer forums have many complaints about this item.
I was sitting at the kitchen table with my children doing some painting projects for Halloween and my car started smoking, my alarms started going off and within a matter of minutes my car was completely engulfed in flames, I grabbed my kids and ran outside as the car was close to our house and we then called 911. By the time the fire department arrived the car was a complete loss, and my house has sustained minor damages.
We were driving on the highway and attempting to change lane when the engine ceased to work properly, the vehicle would not excelerate and a indicator with a crowbar came on. As we begin to steer toward the shoulder of the road we narrowly avoided getting hit by cars behind us. The car then begin to work again. We took it to the dealer who ran a diagnostic and stated there is no problem but the vehicle periodically does this and so our use of it is limited as we are afraid it could cause a fatal accident. The dealer did not inspect any of the vehicles parts and no warning indicator was present prior to the car shutting off. Our vehicle has the V6 turbocharged engine just like the Ford F150.
The contact owns a 2020 Ford Expedition. The contact stated that upon shifting into drive (D) after he had reversed, the rearview camera remained activated, then the screen turned black. The contact stated that the failure had been recurring while driving and had caused the infotainment system to become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
The contact owns a 2020 Ford Expedition. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power and stalled, but independently regained motive power. The vehicle was taken to the dealer several times however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 86,000.
The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy, the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notified of the failure and both referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
The contact owns a 2020 Ford Expedition. The contact stated while driving at 10-20 MPH a week after purchasing the vehicle brand new, the vehicle started jerking. There was no warning light illuminated. The contact continued driving. However, the failure recurred while driving the entire day. The dealer was notified of the failure and informed the contact that the failure was normal as she had just started driving vehicle. The failure persisted. The vehicle was taken to the dealer twice where it was diagnosed that no issues were found. Additionally, the contact stated that there was steam coming through the AC vents. The contact also stated that the check engine warning light illuminated, indicating that the catalytic converter was damaged. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. However, after the battery replacement, the vehicle shut off while driving and coming to a complete stop. The contact was able to restart the vehicle. However, the failure reoccurred while driving in the highway. The contact was able to restart the vehicle and veered to the side of the road. The vehicle was taken to the dealer where it was diagnosed that the vehicle was lacking unknown computer chips. Additionally, the dealer diagnosed that the transmission, the AC coil and the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.
The Car ELECTRIC 120V 150Watt connector is failing to hold into any plug into the socket thus falling or pulling halfway out and creating a dangerous situation to our children sitting on the back. In trying to plug back in one of our children got an electrical shock. On another instance the electrical plug came halfway out and made contact with some metal and an electrical arc was created and started a small fire with our children sitting on the back. The circuit braker did NOT pop or quit working so we had to dry stop in the middle of traffic to prevent fire from spreading. We took the car to a Ford dealership to be repaired and they dismiss us till I show them our other 2021 F350 same electrical plug exactly the same and how tight it holds the electrical plug! Not till then the Service advisor told us "Yes it needs to be change" we have been waiting for this to happen over 6 months now without resolution.
A D V E R T I S E M E N T S
- Fremont, NC, USA