This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Ford Expedition has lost power 4 times requiring me to pull off the Interstate and have the car towed. I have been driving 75-80 mph each time this has happened. It is as if the car takes a big deep breath, and then loses all power. It failed most recently on Halloween 2023, and then again in March of 2024. Prior to these two times, the car has lost power 2 other times. It has always been serviced at a Ford dealership. All three times INCLUDING this last time the dash lights on the car have read, "powertrain failure" and "pre-collision brake assist not available". When it failed in March, even though it registered a code both on my dash and in my Ford Pass App, the dealership said they could not reproduce the problem therefore, there was nothing they could fix. I am scared to get behind the wheel of this car. I also do not want to sell it to anyone else for fear they will have the same problem. Cars don't just lose power while driving 75 mph. It is dangerous and a definite safety concern. It is not like I am driving a pinto. This was a brand new car, is fully paid for, has clean maintenance records, and is an expensive vehicle. It has been well taken care of and should not have power failure four times at only 4 years old. It is terrifying to be driving at high speed and lose power. I have been very lucky to not have caused a secondary accident on the freeway, or been in an accident myself when this has happened.
My truck does this during, gears shifts 3-4- them 3,4, t complete gri g like people noise somewhere around 15 mph - 20 mph. Happens 80% of the time when I'm slowing down coming around a curve on a slight inclin, 5gear sounds like it's grinding in then it dowm shifts to 4th and slows down very fast..then downs hard shift with clunk upto 5th when speeding up after that slight turn. Seem to get worse after 95,500 miles
I own a 2019 Ford Expedition Max (10R80 trans) & have experienced intermit. issues with the vehicle failing to shift into a higher gear when accelerating rapidly & getting stuck in a high RPM unless the accelerator is released. When releasing the accelerator there is a violent clunk & jerking. I have expressed this issue to Ford-??s Service Department at the dealership. When intaking my vehicle the service advisor made a comment to another advisor that we have another Expedition with shifting issues. The advisor stated that this seemed to be a common issue with these vehicles, so I researched the issue online myself & found several threads with the same reported issue to include class action lawsuit websites for this issue. I paid Ford-??s Service Department to diagnose the vehicle and they found no issues with the transmission and said it was okay and they weren-??t able to replicate the issue (this is because it is an intermit. issue). The advisor stated that the transmission has an adaptive learn system and stated that the adaptive learn could be having issues, so I asked them to keep the vehicle and flash the adaptive learn or do a reset. I had them flash the system and it seemed to resolve the issue for a while, but it later returned. I then attempted contacting Ford Customer Service (Corporate) directly and explained the issue to them however they directed right back to the dealership. Recently I went to West Virginia for vacation and was traveling on the interstate. While traveling on the interstate at about 55 mph I was in a situation where I needed to rapidly accelerate due to an 18-wheeler changing lanes into my lane. The vehicle failed to accelerate/shift into a higher gear and being stuck in high RPMs. We were nearly KILLED in this incident and this is what prompted me to contact the NHTSA. I am also a law enforcement officer of over 15 years. It is my professional and personal opinion that this issue is an EXTREME DANGER to the occupants of these vehicles.
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Caught fire after using factory installed remote starter. A few days prior to the fire, the cruise control stopped working, after the cruise control stopped working, we received two warning lights on the dash display, service advance trac and hill decent control fault. I took photos of the dash warning and attempted to schedule a service appointment with the dealership, however the fire occurred before we could get it serviced. Ford sent their fire investigators to inspect vehicle, but we never received any explanation for the cause of the fire or a copy of their findings. The fire not only destroyed the Expedition, but also caught our attached garage on fire, which caused us to also loose another vehicle along with the majority of our house hold contents. This fire occurred on an early morning while most of our family was sleeping. We could have been killed! in addition to the photos attached, I also took a brief video of the fire as the fire department was arriving on scene.
A D V E R T I S E M E N T S
- Austin, TX, USA