The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the engine was making an abnormally loud revving sound that was louder than normal. While attempting to accelerate, the vehicle was lagging and hesitated before accelerating. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had been repaired; however, the failure reoccurred. The vehicle was returned to the dealer where it was repaired a second time; however, the failure persisted. The vehicle was taken to an independent mechanic where it was confirmed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

- Lafayette, LA, USA

The contact owns a 2019 Ford Expedition. The contact stated that while driving at slower speeds, there was a rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 67,000.

- Tunkhannock, PA, USA

The contact owns a 2019 Ford Expedition. The contact stated that there was a rattling sound coming from the vehicle while attempting to start the vehicle causing a delay while starting. The vehicle had been taken to a certified mechanic where it was diagnosed that the timing chain and cam phasers had failed and needed to be replaced. The mechanic informed the contact that the failure was related to a TSB: 21B10-S3/NHTSA ID Number: 10201643 (Electrical System). The dealer was contacted and confirmed that the VIN was not included in a recall. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in TSB: 21B10-S3/NHTSA ID Number: 10201643 (Electrical System). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 130,000.

- Ormond Beach, FL, USA

The contact owns a 2019 Ford Expedition. The contact stated when the vehicle was started, there was an abnormally loud rattling sound coming from the engine. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the cam phaser. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 111,000.

- Yankton, SD, USA

The contact owns a 2019 Ford Expedition. The contact stated there was an abnormal ticking noise coming from the vehicle while idling. There was no warning light illuminated. The vehicle was initially taken back to where the vehicle was purchased and the contact was informed that the noise was related to the engine solenoid; however, the contact was assured that no repair was needed and that the noise was normal. Overtime, the contact stated that an abnormal rattling noise was coming from the vehicle at cold start of the engine and the ticking noise persisted. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 80,000.

- Cypress, TX, USA

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling noise coming from the cam phaser. The vehicle failed to start occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer and was repaired under Customer Satisfaction Program: 21N03: The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the cam phasers. The manufacturer was contacted, but no assistance was provided, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

- Greenwood, MS, USA

The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds, the vehicle started shuddering and jerking while shifting gear. The contact stated that there was a loud knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.

- Hockley, TX, USA

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 67,000.

- Woodstock, GA, USA

The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Waterford, MI, USA

The contact owns a 2019 Ford Expedition. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the failure was related to a Customer Satisfaction Program under NHTSA ID Number: 10201090 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 68,392.

- Yoakum, TX, USA

The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and while driving at various speeds, there was a grinding and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rattling was coming from the cam phaser. The independent mechanic related the failure to NHTSA ID Number: 0201090 (Engine and Engine Cooling) and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, and it was confirmed the vehicle was not included in NHTSA ID Number: 0201090 (Engine and Engine Cooling). The failure mileage was 79,427.

- Sacaton, AZ, USA

The contact owns a 2019 Ford Expedition. The contact stated that the low oil pressure warning light was illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with a defective oil pump. Additionally, the contact was also informed that the cam phasers were defective and needed to be replaced. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 77,000.

- Baytown, TX, USA