This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact stated while driving 55 MPH, the vehicle failed to accelerate and lost motive power. While driving uphill, the vehicle failed to accelerate. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser and the differential pinion seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
The contact owns a 2019 Ford Expedition. The contact stated that during the initial start-up, there was a rattling sound coming from the engine department. There were no warning lights illuminated. The contact stated that the vehicle was repaired: however, the failure recurred after several months. The contact stated that a year later the failure became persistent. The vehicle was taken to the dealer where it was diagnosed and determined that the power train control module for the cam phaser had failed. The cam phasers were replaced. The vehicle had been returned to the dealer, however, was not repaired another time. The manufacturer was made aware of the failure, and it was confirmed that the repair was no longer covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 71,000.
August 08, 2023 on highway while driving, powertrain malfunction/reduced power warning appear, followed by a pre-collision assist failure and an electrical fault with turbocharger sensor. Pulled over, waited 30 minutes, restarted and all warnings went away. 9/11/23 vehicle diagnosed with cam phaser failure. 11/22/23 cam phaser repair completed. 11/23/23 while driving on highway, same series of events as August occurred. However, this time the service engine soon light did not go away. Returned home on 11/25/23. On 11/26/23, while driving in neighborhood the engine lost all mechanical power(ability to steer, provide any acceleration, or shift gears). Vehicle towed to dealership. Diagnosed with a snapped timing chain and associated timing components (e.g., pistons). Had this occurred while driving on highway or other major thoroughfare, not only would the occupants lives been at risk but the lives of those around me would have been at risk because the ability to maneuver the vehicle was impaired and loss of control would have occurred.
The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at a cold start. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 81,000.
In June of 2022 (50,284 miles) we were experiencing hard shifting and noises upon starting. We took it to our local dealership in Virginia who did an upgrade on the powertrain control module and told me what I was experiencing was normal for this transmission and not a concern. In December of 2022 (57,715 miles), my husband was driving our expedition when it suddenly downshifted, would not accelerate, and a warning popped up saying -??drive mode unavailable-??, in addition to a wrench and engine light displaying on the dashboard. We immediately had it towed to our local dealership where they diagnosed the problem as needing a MAP sensor replacement even though there was no codes showing. In March of 2023 (at 63,20 miles) while traveling with my 2 young children down the highway at 75 mph in a desolate area, my car made a noise, downshifted very hard, and lost ability to accelerate. The same warning popped up stating -??drive mode unavailable-??. I had to maneuver my vehicle to the shoulder in traffic traveling at a high rate of speed with my children in the car. I again had it towed to a ford dealership where they stated it was due to the previous dealership only replacing one MAP sensor so they replaced both. On October 28, 2023 (at approximately 72,000 miles) while traveling at 75 mph on a highway in a desolate area, my car again downshifted, lost the ability to accelerate, and had the same pop up stating -??drive mode unavailable-?? with the same warning lights as the previous 2 times. I had to navigate across multiple lanes to the shoulder in low visibility pouring rain with vehicles driving at a high rate of speed. My car has been at a dealership for 2 weeks now and they have diagnosed the issue is my cam phasers and the repair is for them to be replaced. I opened a case with Ford customer experience who agreed to pay 40% of the cost. I have been put in dangerous situations due to Ford-??s refusal to put out a recall when it is a known issue.
- Centerton, AR, USA
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The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
The contact owns a 2019 Ford Expedition. The contact stated that during cold starts there was a loud rattling sound was coming from the engine compartment. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who determined that the engine cam phasers and engine timing chain were faulty and needed to be replaced. The vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the cam phasers were previously replaced but failed a second time. The failure mileage was 82,419.
The contact owns a 2019 Ford Expedition. The contact received a recall notice for Ford Campaign Number: 21B10. The contact took the vehicle to a dealer where a software update was performed on the vehicle. The contact stated that immediately upon return of the vehicle, an abnormal thud sound came from the vehicle. There was no warning light illuminated. The vehicle was taken back to the dealer where the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 52,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle failed to shift out of 4th gear. The contact then stated that the vehicle failed to shift in the intended gears. The contact stated that while the accelerator pedal was depressed, the engine revved but the vehicle failed to respond. The contact stated that when the vehicle finally accelerated, the vehicle shook violently. The vehicle was taken to a dealer where it was diagnosed that the cam phaser and transmission had failed and needed to be replaced. The transmission was replaced but the cam phaser had not yet been replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Complete failure of the timing chain components. Vehicle completely shut down while driving on the interstate, almost causing me to get rear ended. The problem has been diagnosed and confirmed by an independent service center. The vehicle has been inspected by the dealership. They stated this is a very common issue and "they're not sure why Ford had done a recall on the timing chain and timing chain components." No warning lights ever came on, the only symptom that occurred was the timing chain rattle on cold starts.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle started shaking abnormally upon startup. The contact also heard an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the camshaft phase sensor was the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 30,000.
Car has 49700 miles. I was traveling on highway at speed and tried to accelerate to merge into exit lane traffic and engine and power train completely cut out and transmission failure light with wrench came on. Luckily cars behind me were able to slow down and avoid an accident but this could have been deadly. Thank God my children were not in the car. Car was previously taken to dealership in January of 2023 for transmission shifting issues and repair work was done. Car is also -??hard shifting-?? into gear from park, causing whole car to jerk. Car routinely -??hard shifts-?? when accelerating onto highway and -??hard shifts-?? when slowing in rush hour traffic.
The contact owns a 2019 Ford Expedition. The contact stated upon cold starting the vehicle, the engine made abnormal rattling sounds. The vehicle was turned off and restarted; however, the failure persisted for approximately 3-seconds. The contact stated that the failure had been recurring while cold starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and informed the contact that the VIN was not included, and that the campaign had expired. The failure mileage was approximately 80,400.
The contact owns a 2019 Ford Expedition. The contact stated that when his wife started the vehicle, she heard an abnormal rattling and knocking sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure. The contact was notified by the manufacturer and dealer that there had been two safety recalls for the cam phasers however, the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, and the vehicle was diagnosed with needing the Variable Timing Control (VTC) actuator to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with TSB: 21-2119; however, the VIN was not included. A dealer was not contacted. The manufacturer had been notified of the failure. The failure mileage was approximately 77,000.
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The contact related the failure to Customer Satisfaction Program 21N03: (Cam Phaser). The vehicle was taken to the dealer, who informed the contact that the cam timing unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 148,000.
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the engine was shuddering. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The failure mileage was 67,469.
I own a 2019 Expedition XLT. I was traveling on the highway; I was in the right lane and was stuck behind a slow moving vehicle. I put on my blinker and waited for an opening in traffic, to move into the middle lane. Once there was an opening, I pressed the gas to accelerate into the lane. While the truck should have properly shifted and accelerated; instead the powertrain completely disengaged and I lost all power. The RPM's jumped all the way up. The truck was revving so high, but it was actually slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into place with a horrible loud clunking sound that jolted the entire vehicle. After that, I was finally able to accelerate. This same situation has happened to me on several separate occasions. It is very scary having my 3 children in the vehicle and it losing power as I'm trying to make a move to be safe.
A D V E R T I S E M E N T S
- Maryville, TN, USA