This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On at least six occasions in the last few months, the transmission has disengaged while attempting to accelerate. This has happened most frequently when attempting to merge into traffic on the freeway. The transmission disengages, the engine revs, and no power is transmitted to the tires. The car coasts in neutral until the transmission re-engages. The loss of power and duration for which the transmission is not working poses a major safety problem--right when you need to accelerate to merge safely into traffic, all power is lost. In some cases, the transmission will re-engage while the engine RPMs are still elevated and the gear will make a loud noise and the vehicle will jerk. I've taken the vehicle to a Ford dealer for service under warranty and the dealer provided no information other than a general "something's certainly wrong and we need to open it up and start rebuilding things" response. They say they're over 3 months out before they have time to start repairs. I have been unable to actually schedule these repairs with the dealer after multiple contacts. I'm worried that Ford has no resolution to this issue and hopes to make it through to the end of the warranty period without providing any resolution. What component or system failed or malfunctioned, and is it available for inspection upon request" Transmission; yes. How was your safety or the safety of others put at risk? Yes. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The dealer's service center confirms something is wrong, but could not provide specifics. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A Ford dealer's service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" The digital display on the dash has, in some instances, flashed "see owners manual" when power has been lost.
Transmission has been clunky since new purchase in 2019. Has been to dealer several times for diagnosis. No resolution. Usually cannot reproduce when dealer has car. Recently dealer did some work on the transmission and then it failed on a long highway trip. Transmission overheated. Went into limp mode. Now stuck at a dealer 300 miles away. Dealer can-??t reproduce the problem when they drive it around the block and somehow there are no obd codes so they won-??t do any work on it, but also ford won-??t pay to have it transported to our home dealer.
I own a 2019 Ford Expedition Max (10R80 trans) & have experienced intermit. issues with the vehicle failing to shift into a higher gear when accelerating rapidly & getting stuck in a high RPM unless the accelerator is released. When releasing the accelerator there is a violent clunk & jerking. I have expressed this issue to Ford-??s Service Department at the dealership. When intaking my vehicle the service advisor made a comment to another advisor that we have another Expedition with shifting issues. The advisor stated that this seemed to be a common issue with these vehicles, so I researched the issue online myself & found several threads with the same reported issue to include class action lawsuit websites for this issue. I paid Ford-??s Service Department to diagnose the vehicle and they found no issues with the transmission and said it was okay and they weren-??t able to replicate the issue (this is because it is an intermit. issue). The advisor stated that the transmission has an adaptive learn system and stated that the adaptive learn could be having issues, so I asked them to keep the vehicle and flash the adaptive learn or do a reset. I had them flash the system and it seemed to resolve the issue for a while, but it later returned. I then attempted contacting Ford Customer Service (Corporate) directly and explained the issue to them however they directed right back to the dealership. Recently I went to West Virginia for vacation and was traveling on the interstate. While traveling on the interstate at about 55 mph I was in a situation where I needed to rapidly accelerate due to an 18-wheeler changing lanes into my lane. The vehicle failed to accelerate/shift into a higher gear and being stuck in high RPMs. We were nearly KILLED in this incident and this is what prompted me to contact the NHTSA. I am also a law enforcement officer of over 15 years. It is my professional and personal opinion that this issue is an EXTREME DANGER to the occupants of these vehicles.
I own a 2019 Expedition XLT. I was traveling on the highway; I was in the right lane and was stuck behind a slow moving vehicle. I put on my blinker and waited for an opening in traffic, to move into the middle lane. Once there was an opening, I pressed the gas to accelerate into the lane. While the truck should have properly shifted and accelerated; instead the powertrain completely disengaged and I lost all power. The RPM's jumped all the way up. The truck was revving so high, but it was actually slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into place with a horrible loud clunking sound that jolted the entire vehicle. After that, I was finally able to accelerate. This same situation has happened to me on several separate occasions. It is very scary having my 3 children in the vehicle and it losing power as I'm trying to make a move to be safe.
- Anna, TX, USA
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This vehicle has been to the dealer multiple times to check hard-shifting and shuttering. Could not replicate at dealer. On 5/27/23 500 miles into a 2k mile road trip the vehicle hard shifted- felt like we hit something, then lost all acceleration. Would not accelerate. Narrowly missing being hit by several cars as I moved it from the fast lane into shoulder. Trying to accelerate the whole time. It finally reengaged with another jolt. This vehicle has 76,000 miles on it at the time. It went into a dealer on 5/30. They confirmed the transmission was slipping into neutral on its own. They have had it ever since and now say it will be 2-3 weeks before repaired. Meanwhile - I was stuck 500 miles away from home.
In December 2022, my Expedition had a problem shifting while climbing hills. The transmission fluid was also overheating. We took it into the shop, but they didn-??t find any issues. Over the past month, the transmission has been significantly hesitating and clunky. The local dealership have no transmission appointments until July 2023.
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
The transmission shifting is dangerous. It-??s shifting hard, missing gears and when trying to accelerate the engine just rev-??s and then slams into gear. It also skips. It-??s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don-??t know what else to do as the dealership acts like they have not seen this before and aren-??t sure how to fix it.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
Hard shifting, getting stuck in high gears while stopped. Vehicle is only at 75,000 miles. Ford service says transmission needs to be replaced and it's extremely expensive.
Transmission shifts really hard, will not go into gear, and downshifts unexpectedly. Dealership said if they cannot make it happen on test drive nothing they can do. Ongoing problem with thousands of vehicles. 10 speed Transmission is the problem.
Our 2019 Ford Expedition MAX (75k miles), has a transmission that disengages while driving (wrench light on; powertrain system failure limp mode; incorrect 4th gear ratio error code). A mechanic diagnosed it as an inner sleeve of the C-D-F drum moving out of position needing a full rebuild or new transmission. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip/grind gears, rev up, or lose power completely. This has put my family in danger on the road. The car is dangerous when attempting to pull onto roads with moving traffic. It is concerning that Ford has not issued a recall.
My 2019 Ford Expedition Max- Limited: Shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88K miles. I had to pay over 8K at the Ford Dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford Company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time.
The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits.
Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won-??t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it-??s on and almost drove it on a drainage ditch pulling in my driveway.
A D V E R T I S E M E N T S
- Eagle Mountain, UT, USA