This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All 4 struts failed at approximately 46,000 miles. It is available for inspection upon request but for safety reasons I will have it fixed as soon as possible. It had been riding rough for a while and started sending my children flying around the backseat particularly the third row and grew much louder and jostling with every bump in the road. Last oil change at 43,000 miles it was recommended to replace rear struts due to leaking but I was waiting for a second opinion. When I took it in for an alignment after new tires were put on I made no mention of this to see what they said and sure enough all 4 struts were leaking and needed replaced as soon as possible at 46,000 miles. No warning lamps or messages. Problems first appeared around July 2022 and progressively got worse.
The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH, the vehicle started bouncing without warning. The contact stated that after several seconds, the vehicle stopped bouncing. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front shocks were leaking, and that both front shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA hotline to file a complaint. The failure mileage was 17,000.
At approximately 30,000 the vehicle's suspension failed, leading to a very rough ride like a boat hitting waves, and at speed affects the ability to control the vehicle. The Ford dealer advised that all shocks needed replacing. The problem developed gradually over about six months. These or the original shocks on the vehicle, and their early failure is a defect and safety concern.
Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e.g., bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.
- Vacaville, CA, USA
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Left front Strut was leaking at 7000, was replaced by ford. 12/6/2, the SUV has 27,800 miles and the same Strut is leaking again. The car is been only drive on city roads and freeway. I can see many people are complaining about the same issue.
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
When I drove a little bit uneven highway overpass about 50mph with family, three teenagers and my wife, I saw the rear bounces back a lot, almost lost control of the vehicle. Next day, I took it to local Ford Service and they say the rear structs and shocks were completely worn out, and need to be replaced. It has only highway mileage of only just over 20,000miles. Actually they were talking about leaking of oil through the seals and technician showed all four struts were leaking, rears much worse. The vehicle just passed 3 year warranty period by two months, and technician suggested the leakage had been there long before the factory warranty expired. So disappointed with Ford. This was my first Ford and will be the last.
We have put roughly 20,000 miles on this vehicle and were putting new tires on, when the technician showed me that all four struts were leaking. This vehicle is not driven excessively, it is primarily for short trips around the city and is not used in heavy traffic. A quick search identifies that this is a known issue, with multiple people identifying there concern. There are multiple several complaints on the NHTSA website. So after paying out of pocket, I called Ford to see if they would offer reimbursement. I received a call back from an extremely rude individual informing me that Ford will not reimburse me because there are no active recalls. After I explained that there are multiple complaints about this same issue she stated that Ford does not issue recalls and only the NHTSA will do that. Therefore, I am requesting the NHTSA look into this issue.
Told needed to replace rear struts when took into service at 46,690 miles. Never had to do this before. Saw Ford has a safety message (ssm 47624) on this for 2017 and 2018 Expedition. Never had to do this so early in a vehicle's life. I don't tow or go off road. Was not covered by extended premium warranty
Front struts are leaking at 38,000 miles. Vehicle was never taken off road. Driver is mild at use of vehicle. Feel that the struts should not fail being this new of vehicle and low mileage. Replacement of this part takes time to receive, there are backorders. Is there a demand for this part through the country that there may be a larger problem with this part which controls the stability of the vehicle. Is Ford trying to sweep under the rug a part problem which would require another recall. Incident was reported to Ford but they said it is not covered by bumper to bumper warrany.
With 39,402 miles at almost exactly 2 years old, , the right rear strut has leaked all fluid. No accidents, no towing, no damage to the strut. Per the dealer, they have had to replace some on this year and model vehicle under warranty. Ford is not covering this if no longer under warranty.
I took my 2018 Expedition (with 40K miles on it) in last week because the ride has been really bouncy lately during normal street and highway driving and my wife and kids have complained. I have noticed the bounciness too while driving. This is a new phenomenon for my vehicle but in researching online is not a new issue and Ford is aware, just not doing anything about it. There are 7 (now 8) complaints about struts/suspension for the 2018 Ford Expedition. More detail is below. The dealer called me today (six days after dropping it off) and says all four of the strut assemblies need to be replaced because they are leaking and it will cost ~$1700 plus tax. I said struts are covered under my premium care extended warranty (not to mention I am just past 36K miles for normal warranty - so it could be an after warranty item too as I've never replaced struts on any car). When the service department went to enter the strut code into the extended warranty system, struts aren't an option code, but shocks are. The problem is shocks aren't covered and they can't find a code to get the strut assembly covered. The only parts that Ford sells for the suspension are labeled shock absorbers, and struts are not a sold option. The dealer thinks Ford should cover as they believe it falls under the warranty.my premier care contract and the premier care brochure says struts are covered, as well. It appears Ford is trying to avoid responsibility. So I have authorized the repair so the car is driveable (I am getting brakes and normal maintenance done too). Not to mention I am supposed to drive my son to college on Friday. This is causing me to rent a Suburban and shell out another $400 for that pleasure.
At 20,000 miles of highway driving, both front end struts were leaking and required warranty replacement by dealer. I have since read about many problems with Ford Expedition struts falling prematurely.
During a routine oil change, the Ford dealer found all four of my suspension struts were leaking. Unless the vehicle was dropped from 50 feet in the air, there is no reason four struts should be leaking. It has to be defective struts.
2018 Ford Expedition FX4 loaded. Under 10,000 miles rear shocks leaking and had to be placed. They are supposed to be heavy duty with FX4 package. No off road use. No towing. No heavy loading. Careful large city and highway driving. Careful break-in and no hits, hard contacts, or other impacts or conditions. Replaced with oem from Ford. But if defective then likely the replacement parts will be defective as well. $65,000 vehicle. 55 years of owning many vehicles including 2 Wrangler, 3 4X4 Honda Pilot, 4X4 Nissan, Mercedes, etc., never had any shock leaks at any mileage or with any use including towing and off roading. Ford must be buying defective china made parts.
Takata recall. On 4/29/19 the 2nd row middle seat belt was replaced after having been in the shop 2X for diagnosis. It would not release out to buckle. It kept snagging on itself inside. On 6/11/19 the vehicle was taken in to be diagnosed for bad strut. Turns out 3 of the 4 were bad and need replaced. The dealership would not replace the 4th strut even though she stated its been a big problem lately. Also the lift gate was inspected as it opens and closes on its own periodically. They could not get the lift gate to recreate the problem and since the vehicle didnt throw a code for it they cant do anything about it. I have an appointment for 6/19/19 to have the 3 struts replaced and the lift gate checked again.
Vehicle as delivered new from the factory had a very loud and distinct clunking in the rear suspension when driving. It clunks repeatedly with each downshift of the 10 speed transmission and once very hard upon acceleration. It was later determined that the rear differential retainer bushing had been left loose and not fully installed, allowing the whole rear suspension system to rotate when it should have been fixed. This resulted in premature tire wear and apparent fluid loss in the shock absorbers. The end result is a vehicle that has a very harsh ride.
Took my vehicle for oil change at a local mechanic. He advised all four struts are leaking. The vehicle only has 10,000 miles on it. I went back to Ford. They advised there is an ss! bulletin and they are only supposed to monitor the issue. A google search shows this has been a problem with Expedition for years. Why isn't Ford resolving this after all of these years and finding a strut that works properly?
A D V E R T I S E M E N T S
- Colorado Springs , CO, USA