The seatbelts on the outside 2nd row seats will not fit bigger people because only the lap belt portion of the assembly is too short. This seat belt inflated over the verticals portion of the belt so it cannot use an extender. The solution is to lengthen the lap portion of the seatbelt. Twice, this vehicle had to be driven with persons in that seat without a seatbelt because it would not fit. Investigation reveals these seatbelts are made for teens, however they should fit anyone riding in the seat. We asked Ford customer service to help solve this problem, however they quickly cancelled our case. I called and re-opened the case. # cas-21718846-M4J6B6. The vehicle was in motion while the two persons were unable to use the seatbelts. Note: The lap portion of the seatbelt is not inflatable, and is too short, while the inflatable portion is the verticals part and is plenty long and would fit anyone. The lap portion needs to be lengthened.

- Kent, WA, USA

Takata recall. On 4/29/19 the 2nd row middle seat belt was replaced after having been in the shop 2X for diagnosis. It would not release out to buckle. It kept snagging on itself inside. On 6/11/19 the vehicle was taken in to be diagnosed for bad strut. Turns out 3 of the 4 were bad and need replaced. The dealership would not replace the 4th strut even though she stated its been a big problem lately. Also the lift gate was inspected as it opens and closes on its own periodically. They could not get the lift gate to recreate the problem and since the vehicle didnt throw a code for it they cant do anything about it. I have an appointment for 6/19/19 to have the 3 struts replaced and the lift gate checked again.

- Clute, TX, USA

After calling 3 Ford dealers around Kansas City mo. They all told me that Ford does not have seat belt extension for 2018 Expedition.

- Kansas City, MO, USA