This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Expedition. The contact stated that when the vehicle was started, there was a grinding sound coming from the front of the vehicle. The contact stated that the sound was more evident at the initial start-up. The contact took the vehicle to the dealer who diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The contact was informed that the failure was a known failure. The manufacturer had been made aware of the failure. The approximate failure mileage was 46,000.
The contact-??s daughter owns a 2018 Ford Expedition. The contact stated that she noticed that her daughter-??s vehicle made an abnormal sound at start up. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to pay half the cost for the repair. The failure mileage was approximately 70,000.
- Franklin, TN, USA
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- Albuquerque, NM, USA