This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On [XXX] my wife was driving with my three children from Virginia to Michigan after my step-fathers sudden passing. While driving on the interstate in Ohio, the vehicle began shifting abruptly and violently. The wrench light also came on the dash along with a message recorded in the Ford App stating "Powertrain Malfunction." My wife pulled into a rest stop and called me hysterical, stating that the vehicle was jerking so bad upon acceleration that she was afraid to cause an accident. Since we purchased an extended warranty (third-party CarMax), we found a nearby auto shop in network and I drove down from Michigan to meet my wife and get the vehicle to the shop (Tuffy). After inspection, Tuffy stated that the entire transmission would need to be replaced, but that they were on back-order through the local Ford Dealership and could take up to 12 weeks. I also contacted Ford to see if there was any remaining manufacture warranty, but was told the the 3 year/ 36k mile warranty was expired. So I continued and had the vehicle repaired through Tuffy. After several weeks, the transmission was replaced, I flew up to Ohio and drove the vehicle back to Virginia. However, a couple of months later, I discovered that the vehicle, in fact, had a 7 year/ 100k extended powertrain warranty that Ford omitted when I originally contacted them. Ford was reluctant, but ultimately reimbursed me for the out-of-pocket expenses for the repair due to their mistake many months later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On July 6th, I was driving our vehicle with my wife and 3 children when it began jerking and shifting abruptly and the dash produced a wrench and check engine light. I reduced speed and exited the highway drove under 25 mph the remaining 10 minutes back to our home. The erratic jolting/ jerking of the vehicle could have caused a serious accident had we been in any traffic or higher rates of speed. Unfortunately, I reported a similar issue on August 19, 2023 (NHTSA ID Number 11539517). At that time, the vehicle was serviced at a local Ford Dealership and we were told that the auto shop that replaced the transmission did not clear out old computer codes which caused the jerking/ jolting shifting. Ford cleared the codes and stated that the vehicle was repaired. The vehicle operated safely again until this recent incident. The vehicle was towed and is currently at the Ford Dealership.
The contact owns a 2018 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the transmission slipped and became stuck in gear. The contact stated that the accelerator pedal was released and depressed, and the transmission shifted to the next gear very rough. The power train warning light was illuminated. The contact stated that while driving approximately 20 MPH, the vehicle started shaking and lost motive power. The contact stated that the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was pumped for the vehicle to accelerate as needed. The vehicle was steered to the side of the road and restarted. The vehicle was taken to an independent mechanic however, the mechanic was unable to replicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.
My 2018 expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn-??t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The SAME rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!
My 2018 Ford Expedition started having transmission issues around 49600+ miles. The warranty was 5 years or 60,000 miles. I was out of the 5 years and they will not fix it. I have researched the issue and it seems Ford knew the transmission used in the 2018 models was defective but never notified me. There are class action lawsuits in California on the same issue as well as many disgruntled consumers on the internet. My truck doesn't shift properly and I have almost been in accidents because it stalls and doesn't shift into gear. I have tried everything with Ford to help cover the replacement cost which is $8,000 but they only offered me $4,000. This is a verified issue that they know about in several of their vehicles but they have not notified their customers or did anything with a recall. I am asking for a complete investigation and recall on this issue and hope that you can assist me and all the other consumers who are driving unsafe Ford vehicles.
- Lincroft , NJ, USA
Search CarComplaints.com for these popular complaint phrases...
Transmission on this vehicle is at failure, it revs to about 3 with no go. I will be driving an all of a sudden it revs and does not go, on a side street, on a highway, in the morning and at night. I am terrified to drive my vehicle, especially with my children.
Vehicle has loud clacking sound at startup (cold startup). Repair shop diagnosed as Faulty Camshaft Phasers. Repair shop also noted there was a notice that covered assistance that ended 1/1/23 at some point.
My transmission started slipping in and out of gear or getting stuck in a gear. I was driving down the highway and my car got stuck in 4th gear after I had to slow down for a car in front of me. I was almost rear ended due to this. Not to mention many other times when trying to speed up, it slipped and wouldn't allow me to increase speed correctly. Took it to Ford and apparently it was a known issue with the 10 Speed Transmission and had to replace the CDF drum. I'm also having issues with my Cam phasers apparently even after being told by the dealer in 2021 that the noise was nothing to worry about after they did the reset.
-??Shift system fault-?? flashes on dash and car suddenly and violently shakes and loses power at higher speeds when trying to accelerate. Also heard a metallic grinding/metallic rattle noise under the car and could not accelerate. Has happened multiple times over the last year and a half.
The transmission will shudder while accelerating, vehicle will shift gears up and down randomly, not allowing me to accelerate while on a road with traffic. The transmission will slam/clunk into gear while driving. When that happens, there is not power and your bot accelerating anymore and it's really unsafe in traffic. While coasting to a stop the transmission will hard shift/clunk and the gears go down whilst coming to a stop.
Transmission would fail in 1st and 4th gear and stall entire vehicle at any speed. Vehicle would lose all power on highway or coasting down roads. Nearly caused us to be rear ended many times. Entire transmission needed to be rebuilt. Parts were backordered for months. Car was in and out of the shop for months at a time. Ford did not provide a loaner vehicle. Transmission still shifts hard and stalls occasionally
At around 55,700 miles the transmission started slipping. Within a few days (less than 100 miles), the transmission would thud and lurch as well. On 2 occasions, one while accelerating at a traffic light and one while making a left hand turn), the vehicle lost power and would not continue celebrating from 3/4 gear. During both instances, my children were also in the car. The second occurrence almost resulted in us being t-boned by oncoming traffic. We took the vehicle to ford and they acknowledged the problem and stayed there was a tech bulletin about it. However we were 2.5 months (but not miles) outside of warranty and the repair was several steps and would result in costs up to $15k! We attempted to call ford as during the time of we were outside the warranty, I had a baby (high risk pregnancy) and then had to wait several weeks for an appointment as well. Corporate ford flat out ignored us as well as the dealer who tried to advocate on our behalf as this was such a severe and dangerous issue.
About two weeks ago my 2018 Ford Expediton Max Platinum 4x4 started exhibiting harsh shifting from 3 to 4 gear. Since then it has gotten worse. Harsh shifting, delayed shifting, harsh engagement of gear, or sometimes not engaging at all leaving me in a a very unsafe position on the road. It appears Ford is very aware of the danger and issued MULTIPLE TSB's about this issue. Vehicle has not been inspected by Ford as the service time is over 6 WEEKS LONG due to the very same issues are widespread. There were no warning lamps or messages before the failure began happening.
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline); however, the VIN was not included. Additionally, the dealer informed the contact that oil was leaking from the timing valve cover and the front struts. The dealer also informed the contact that the transmission lines were leaking. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,500.
In looking up recalls for my vehicle I see several relating to transmission issues with the 2018 Ford Expedition. I contacted Ford they said there were not any recalls for my specific vehicle, however my transmission is experiencing problems I see in other recalls. Specifically when the car is put in park and it rolls forward or back depending on the angle. The other issue is the transmission did not engage when accelerating then it made a noise like something was loose in the transmission. I backed off the accelerator and the transmission engaged again. A warning light came on briefly when it made the noise then disappeared. Ford took down my information the case # is CAS47105525
I turned onto a road and when I pressed the gas to accelerate, the vehicle wouldn-??t move. I put the vehicle in park, turned it off and back on and into drive and it let me accelerate. When I got to the red light, I stopped then went to accelerate when it turned green and the vehicle went in reverse and the engine light turned on. Both incidences could have resulted in an accident if there were other vehicles on the road at the time. The dial that changes gears and/or the transmission abruptly stopped working. I took it to the dealership and do not have the diagnostic results yet. They have confirmed issues with shifting gears so far.
Gears are slipping, vehicle loses power, clunking noises, ghost spanner icon on dashboard, jerks heavily sometimes when going from park to drive, shift system displays on dash after noises.
The transmission will drop to 1st gear from 3rd or 4th gear. The RPM-??s will rev high, the vehicle will not accelerate. This is available for inspection if you-??d like to see it. I was almost rear-end when I couldn-??t get the vehicle to accelerate. Another time I was on the interstate and in 10th gear, I let off the accelerator pedal and the gear went to 9th gear, as I went to push back on the accelerator to speed up and the vehicle wouldn-??t shift to 10th gear and again started to slow down, I immediately got over to head towards the side of the interstate. This is going to cause me to be rear-end if I can-??t accelerate when I intend to accelerate. I can recreate this issue once the transmission is over 200 degrees (operating temperature). I have talked to several dealerships and transmission technicians. They believe the CDF Drum Clutch Hub bushing has slipped. The is a 2018 model, so this was BEFORE Ford Motor Company made the updated design to stop the bushing from slipping by create a -??lip-?? to stop the bushing. This has not be officially inspected as most dealers are telling me 30-40 days and 7-12 weeks before they can even look at it. They say their transmission tech is booked way out. This makes me wonder why-?? upon my research these 10r80 transmissions have this problem. Ford even corrected the design (becuase obviously it was a faulty design, otherwise Ford wouldn-??t have made this updated change). It does have a code saying -??Engine Not in Park-??. But displays no check engine light. It throws lights and warnings when it starts to rev high and says to -??see manual-??. Someone needs to do some research on these 10r80 tranmissions and Ford needs to correct this faulty design on models that have the bushing slipping. It-??s not right that Ford corrected it for the latest models to only leave the older model customers high and dry and in the way of danger. Ford can make this corrective action, but what will it require from the public?
A D V E R T I S E M E N T S
- Chesapeake, VA, USA