This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Expedition. The contact stated that the windshield wipers failed to turn off. The contact stated that the failure started intermittently and worsened. The contact called dick smith Ford of columbia (7201 garners ferry rd, columbia, SC 29209, (803) 254-4000) and scheduled an appointment. The manufacturer was made aware of the failure and provided case number: Cas25128240. The failure mileage was approximately 54,736.
The side-view mirrors on the 2018 Ford Expedition platinum are defective. When adjusting the mirror to a pre-programmed number, the mirrors will start to adjust themselves and unfortunately will get stuck in an endless loop of moving, clicking, moving, clicking, etc... the mirror fails to adjust to the proper location and the mirror motor can't be stopped until the key is removed from the ignition and the electrical system is completely shut off (I.e. opening and closing the driver-side door. I'm sure if the motor on the mirror was allowed to continue to adjust itself in an endless loop, it could pose a fire hazard (not to mention the function itself is faulty). This issue appears to be something many others on forums are starting to complain about. Ford is aware of the issue and has not offered to resolve it for any of its customers. This issue can occur while the vehicle is moving or stationary.
The contact owns a 2018 Ford Expedition. While driving 40 mph, the air conditioning vents were not functioning. The vehicle was taken to O. C. welch Ford Lincoln (located at 4920 independence blvd, hardeeville, SC 29927, (843) 288-0100) where it was diagnosed that the front and rear evaporators needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 36,730.
- Mchenry, MD, USA
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- Columbia, SC, USA