This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In 2015 while living in North Dakota I purchased a 2015 Ford Expedition el. In 2018 I moved to Florida and had new tires installed in 2019. Now, 5,000 miles later I am told the lug nuts are swollen and my tires cannot be rotated, I need to buy new lug nuts. I was shocked and never heard of this, I stopped in the local Ford dealer and was told this is true, Ford decided to put these two piece lug nuts on new vehicles, "we have seen this a lot". I ask if there was a recall and was told "I wish". the dealership suggested I shop at an auto parts store because "ours are pretty pricey at $8 a piece, it will be costly if you need to replace lug nuts on all 4 wheels". I called Ford corporate in detroit and was transferred to a call center in the philippines were the female could only read from a script stating "this problem is not covered by the manufactures warranty."
- Sebring, FL, USA
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- Sebring, FL, USA