This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our 2015 Ford Expedition with 20,000 miles in California has aluminum body corrosion on the front hood and rear tailgate door. Ford has known about this "iron contamination" problem since the year 2000 and has done nothing about it, documented in three technical service bulletins 2004 tsb 04-25-1, 2006 tsb 06-25-15 and 2016 tsb 16-0028. Dealerships are aware, but do not disclose the factory defect prior to sale and is "not" covered under the corrosion warranty.
2015 Ford Expedition with 20,000 miles has galvanic corrosion on aluminum hood and aluminum rear hatch door and roof weld cracks. Ford has known about this problem since the year 2000 noted in tsb 16-0028. Dealers are aware, but do not disclose manufacturing defect prior to sale, which is fraud. Not properly separating the outer aluminum from the steel inside causes extreme corrosion. This leads to hood and door latch metal failing with hoods or doors opening during driving causing accidents or death.
I was involved in a major front end collision yesterday that is most likely resulting in totaling my brand new car. My entire front end is demolished and frame was definitely effected as car doors couldn't even be opened. With all that said my air bags didn't deploy, the safety feature that is supposed to protect my family and I god forbid we get in an accident which we did and I want to know why! I contacted Ford last night and they referred my to my dealership and when I called my dealership they told me they don't make the cars! I just want answers.
- Bangor, PA, USA
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The contact owns a 2015 Ford Expedition. The contact stated that the rear lift gate failed to open properly. The contact stated that this was a recurring failure. The vehicle was driven to the dealer for diagnostic testing. The technician stated that the latch and module needed to be replaced. The technician replaced the latch only. The manufacturer was not notified of the failure. The approximate failure mileage was 4,200. Updated 09/21/15
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- Fishersville, VA, USA