The contact owns a 2014 Ford Expedition. The contact stated that while at the car wash, the running boards extended downward and fractured. The contact stated that the running boards failed to retract as intended. The contact stated that while driving at various speeds, the running boards were extending and retracting independently. The contact engaged the running boards to extend down. The contact stated that the front driver's side window became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the window motor. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Milford, MI, USA