This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Expedition. While driving, the vehicle started to lose power while accelerating from a complete stop. In addition, the odometer and speedometer stopped working. The contact pulled over and turned off the vehicle. Once the vehicle was restarted, the system reset. The failure occurred several times. The contact stated that the vehicle shifted hard and the check engine indicator illuminated. The vehicle was taken to a parts store and was informed that the turbine speed sensor failed. The contact purchased the part and a mechanic informed her that there was no such part for her vehicle. The dealer was not contacted. The vehicle was taken to another parts place who diagnosed that the computer board (mold lead frame) failed. The manufacturer stated that there was no recall for the vehicle and transferred the contact to NHTSA to file a complaint. The extended warranty for the vehicle recently expired. The failure mileage was 135,000.
An illuminated malfunction light (wrench light) came on as the vehicle experienced an unintended downshift into first gear entering the highway. We also noted that our speedometer fell to 0 while still driving. We were able to quickly pull off to the shoulder and turned the vehicle off. Upon restarting the engine, we were able to continue our trip home. We experienced the same issue again (unintended downshift to first gear while driving) the next day prompting us to take the car to the dealership. We took the Expedition to the dealer and were informed the issue was with the molded leadframe. Upon research found the exact same issue was recalled on 2011-2012 versions. Given our vehicle is a 2013, we are not eligible. This is unacceptable and extremely dangerous. If our vehicle is affected with the same concern that caused a recall in 2011-2012 versions, those driving 2013 and potentially other years will likely experience a similar issue. We were lucky that this did not happen at full speed on the highway.
While driving the vehicle's check engine light would suddenly come on and the vehicle would sporadically downshift. The most notable instance was driving 65 mph on the highway. Luckily nobody was ever hurt and there was no damage. After that I did some research and found a tsb for my car's transmission and a recall for the previous two years. Tsb 13-6-8. since the repairs the car is running fine.
When driving the transmission downshifts and makes the rpms ref high. Then the wrench icon will show on the dash and the car says ' miles till empty and the mph gauge goes to 0 even though it's still driving. It will also mention the speed wheel sensor has malfunctioned. I correct this by pulling over and restarting the car sometimes a few times within 5 minutes having to pull over each time.
The truck slows down and the wrench comes on the dashboard and after that 3 dashes come up along with the statement "miles to E fuel level low" and the fuel is not low at all. In the book it states power train. This has been happening for about 3 months now.
- Tampa, FL, USA
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While driving with my family of 3 kids on a 4-lane highway at about 60 mph, the transmission downshifted into what I believe was 1st gear. The vehicle lunged forward, locked up or skidded the rear tires and slowed way down. After letting off the gas pedal, the vehicle drove at 20 mph for a bit and then went back to acting normal.
While vacationing in Virginia I was driving about 60 mph on a busy highway when the car suddenly shifted into first gear, which very nearly caused a rear end collision by the vehicle behind me. I got the car to a Ford dealership and it was repaired under warranty. Seems like a very dangerous defect!
Driving at highway speed the wrench light comes on and the vehicle loses power. I am able to break and get to the side of the road but have no acceleration. If I shut off the vehicle and restart it the check engine light is on. The error code indicates it is a throttle body sensor fault, but the dealership has cleaned the sensor and replaced the electronic throttle body twice and it is still happening. This could cause a serious accident if I'm in the middle of traffic.
At 13,000 miles rear differential started showing signs of failure, Ford stated howl and noise was normal. At 31,000 miles Ford stated there was an issue and ring and pinion had begun to fail. Had it failed while driving the rear end would have most likely locked up. A complete work order with part numbers is available for NHTSA review.
Vehicle developed a vibration starting at 25mph and continued as speed increased. Ford dealer upon examination found that one bolt was missing and another was loose at the rear end of drive shaft connection to the rear end.
Was hooking up a trailer to the back, as I backed up I could not see the trailer alignment in the camera due to darkness. I put the SUV into park, visually verified the shifter was in park and took my foot off the brake and the vehicle stayed in place. With the engine running I got out to visually see how I was lined up with the trailer. I did not apply the parking break. I left the drivers door open and as I passed the left rear door the transmission jumped out of park and into reverse. I jumped back into the SUV and stopped the vehicle. The movement was sudden and unexpected having hooked up trailers for many years but not in this Expedition but in an Expedition I owned from 2004 to 2012 and several different pickups. This one moved enough and strong enough in these few seconds to push the trailer into a fence and wiped out a metal fence post and a section of wood fence. It also rammed the trailer into the rear bumper area above the hitch. This isn't a complaint but I need to know if this has been reported by any other Expedition owners with this transmission.
The throttle is erratic. Sometimes acceleration from a stop is smooth and sometimes its as if the throttle is binding against something. Other times the throttle is depressed and nothing happens until the vehicle suddenly lurches forward. The last episode was pulling into a parking place and the engine suddenly went into idle. I mashed the gas more and more and it suddenly almost lurched over the curb. I have had it to[xxx] in plano Texas on several occasions, even leaving it for several days for them to drive. They changed several items on the transmission, but in the last few days it has worsened(more frequent). There are no error codes, but it is becoming unsafe to drive. I have to leave the car with a parking valet when my wife receives medical treatment and this could be problematic. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Expedition. The contact stated while driving approximately 10 mph, a loud banging noise was heard from the front end of the vehicle as the wheels seized. The contact was able to travel at low speed in 2-wheel drive. The vehicle was later towed to an authorized dealer for diagnosis. The technician stated that the front axle shaft was fractured and caused damage to the transmission cooling line and oil pan. The parts were ordered and the vehicle was scheduled for repairs when the parts became available. The manufacturer was notified of the defect. The approximate failure mileage was 1,200.
A D V E R T I S E M E N T S
- Chula, GA, USA