This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 FORD Expedition. The contact stated that while driving, there was a burning odor coming from the vehicle. The contact stated at the time she did not see any smoke coming from her vehicle, so she assumed it was the outside. The contact stated that once she parked her vehicle, she sat inside the vehicle for approximately one hour before she exited the vehicle. The contact stated that when she came back to her vehicle, it was filled with smoke. The contact stated that the wires from the rear, middle row, passengers seat, on the driver's side of the vehicle had been burning. The contact stated that it did not cause a fire, however, it did melt the foam inside the seat. The contact stated the wires inside the seat were also melted. The dealer nor the manufacturer were notified of the failure. The failure mileage was 177,000
Door closed sensor is faulty and sounds like this is a known issue with Ford but a recall won't happen till more people complain. I am making my complaint official. Also seeking warranty repairs from the original dealership since the issue has returned.
The contact owns a 2011 Ford Expedition. While driving 30 mph, the contact lost control of all functionality except the brakes. The contact stopped the vehicle, kept the engine running, and waited a few seconds before attempting to drive home. There were no warning indicators illuminated. The vehicle was taken to future Ford Lincoln (650 automall dr, roseville, ca 95661, (888) 656-7577) and they refereed the contact to the manufacturer. The manufacturer referred the contact to NHTSA to file a complaint. The vehicle was not diagnosed or repaired. The failure mileage was 152,204. The VIN was unknown.
The contact owns a 2011 Ford Expedition. The contact stated that the key fob failed to unlock the doors intermittently. In addition, the contact stated that the key pad located on the driver side door failed to operate. As a result, the contact was unable to access the vehicle. The vehicle was taken to a dealer where it was diagnosed that the lock motor on all the doors failed and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 44,977.
A fuse that has the driver side window, sunroof, compass, tv's and back window's connected to it keeps going out. We replaced the fuse ourselves for the first time and then it blew again in about 2 weeks. Then I took it to a Ford dealership that is closer to our home town and they replaced the fuse again and said they couldn't find anything that is causing it to keep blowing. About 2 weeks later it blows again. So I take it back to the same Ford dealer and they were hesitant to try to fix it again. They said it could possibly spark fire if they keep changing it out and they would take it back to the dealership where it came from. So we replace it again and it blows 1 week later this time. Remind you that we special ordered this vehicle in February 2011, it has 47,000 miles on it. So I take it to the dealership where we purchased it. They did a diagnostic test and can't find anything either. They want me to keep monitoring it (as if I haven't been doing that already) to see if I can tell when it blows. I told them there is nothing that my family or I am doing other than driving when it blows. They don't think it is necessary to take the car apart and try to fix the problem. I guess they want to wait until it's too late and catches fire.
- Cushing, OK, USA
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We were driving on 95 when we heard a thud-type noise. We thought we had a flat tire, but then the vehicle would no longer accelerate. We were able to get off at the exit that was immediately upon us and safely pull off on the side of the road. We did not have any flat tires. The vehicle would still turn on and run (so we knew it wasn't the alternator), but it wouldn't accelerate. The Ford dealership informed us it was the mextronics electronic portion of the shift mechanism and valve body in the transmission. They said that this type of problem could not have been prevented and it does not happen often.
A D V E R T I S E M E N T S
- Brooklyn, MS, USA