This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drivers retractable running board malfunctions going up and extending. The running board has stopped midway during extension and have caused occupants to fall due to the running board suddenly collapsing to normal height with weight of the occupant on the running board. Retraction of the running boards is rough and may take several attempts to retract. The vehicle is well maintained by the dealership. There are no lubrication points to enable maintenance of the running boards. At this time the running boards are turned off and are in the retracted position. This happens when the vehicle is stationary on a street or parking lot and the driver and left passenger doors are opened/closed for entering or exiting the vehicle. This only happens to driver side running board. This problem has been on-going for the past year. The dealership has used a spray lubricant on the hinges of the running board but it is a short term fix for a long term issue. There has been no damage to the running boards, no adjustment to the running board motor or mechanism. The running board motor appears to over or under travel and does not move the running board to the correct location in the movement cycle.
Winter 2019, passenger side door would not stay closed. Appears to only happen when temperatures are below freezing. Started to happen on drivers side a day later. I've noticed water inside on the sill plate of the vehicle after it rains. I suspect water is making it's way into the door. The issue has returned. Tried to get warranty repairs from original dealership but has gone unanswered. Appears this is a know issue and repairs are covered by an extended warranty. Which I did not get. Working with BBB and Ford corporate on that issue. The passenger door was not fixed either.
Aluminum lift gate paint is cracking and peeling simiar to all other years of Expedition. Previous and post years continue to have the same issue. Not a fluke or one off in paint preparation defects.
On 8/21/17, the latching back window of our 2011 Ford Expedition blew out while my husband was parking on a private lot. We did not hit anything, and the glass blew out, not in. Fortunately no one was in the path of the flying glass. Ford refuses to reimburse us for its replacement.
The paint finish on the rear liftgate has several "bubbling" areas and has started to flake off in several areas. This issue was first noticed when the vehicle was less than 5 years old. There has never been any physical damage to this area nor has it been repainted. I have researched online and discovered that this was due to a contaminant at the paint facility for these vehicles at the time, is a very common problem for these model years, and that Ford refuses to take responsibility or issue a recall to have this issue repaired. When I contacted Ford about the issue, they recommended I submit a complaint with your Agency.
- Sterlington, LA, USA
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When washing my vehicle, I notice on the back door (the back end of the vehicle) paint missing. It is right where the handle to open the door. I can see the white material under the paint.. it is like it peeled right off or flaked off. This is in a couple other spots around the handle. I am looking for a recall but have not been sent one. Very disappointing.
The contact owns a 2011 Ford Expedition. The contact stated that when the rear driver side door was ajar, the retractable running boards retracted and caused a passenger's foot to be cut by the running boards. The vehicle was not taken to the dealer, the manufacturer was not contacted and the vehicle was not repaired. The failure mileage was 17,000 and the current mileage was 18,000.
A D V E R T I S E M E N T S
- Clearfield, UT, USA