This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear window blew out. My family and I were driving home from a road trip and had pulled into our home. Everybody got out and we saying standing by the front of the vehicle. We heard a bang from the back of the vehicle. I walked to the back to see the back window completely shattered. I did not notice any strike marks because the window was still intact and on the vehicle. I went to unlatch it and the whole thing fell of the vehicle. The glass was inside the vehicle, on top of the vehicle, and all over the floor.
While driving in a heavy rain storm, the rubber part of the wiper came off. This caused a huge scratch in the windshield. Visibility was very poor, traffic was heavy and we couldn't pull off immediately. The windshield had to be replaced, Ford declined to cover this as a warranty or defect. The service manager mentioned that this has happened "a lot".
- Portsmouth, VA, USA
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- San Antonio, TX, USA