This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2010 Ford Expedition headrest design is extremely uncomfortable. Angle is too far forward. I have constant upper back and neck pain since buying this vehicle in May 2010. The dealer has no solution to alter or replace factory parts. Ford needs to replace this defective part immediately!
The two front headrests are at an acute angle towards the front of the vehicle and preclude the driver/rider from sitting upright without tilting his head considerably forward. Riding like this for any length of time causes a very bad neck ache and prevents the driver/rider from being able to look up. The only solutions are to remove the headrest or to turn the headrest around. Both of these totally defeat the purpose of the headrest to prevent whiplash.
A D V E R T I S E M E N T S
- Tulsa, OK, USA