This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2009 Ford Expedition. Consumer writes in regards to moon roof failure. The consumer stated when he entered the vehicle, he discovered the moon roof was leaking. The moon roof would not fully open or close. The dealer informed the consumer, it would cost $1994 to repair it. The dealer informed the consumer, the track moon roof was an aluminum frame with plastic parts, which was attached to a steel body.
Back lift gate window exploded after shutting the drivers side door. Vehicle was in garage with the garage door open. This is the second time this has happened in two months time.
On January 9, 2010 at approximately 2:00pm, while driving down a street near our home, the third row rear passenger side window just exploded and crumbled on our 2009 Ford Expedition. Nothing impacted the window from inside or out. We have only had this new vehicle for 4 months. We can only ascertain that the glass had a defect. This happened yesterday (a Saturday) and we will be taking it to the dealer first thing tomorrow (Monday) morning, but anticipate they will not take responsibility after speaking to the service department.
- Katy, TX, USA
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- Lake Arrowhead, CA, USA