This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is a used car we were going to buy at a reputable dealer's lot. Salesman assured us it had not been in an accident. Upon inspection by our mechanic, it was determined that this vehicle had extensive front end damage, being rebuilt with salvage parts and repainted, probably in Mexico. The transmission needed costly repairs. It had also had the tailgate removed, possibly replaced, and the brake pedal was welded on.
The contact owns a 2008 Ford Expedition. The contact stated that the vehicle stability control warning light illuminated. The contact applied the brakes when the vehicle begin to shimmy and the brake was abnormally depressed into the floorboard. The vehicle was taken to the dealer who advised that there were no recalls for the failure. The manufacturer was not contacted. The failure mileage was 82,000.
Driving at approx 35 mph on dry pavement. I approached a 2 way intersection with one stop sign. Traction control light illuminated and vehicle would not stop. Brakes were pumped multiple times with no change. Vehicle went through stop sign and off the road eventually coming to a stop naturally without the assistance of the brakes. Vehicle was placed in park and traction control light went off. Brakes were then pressed again and brake pressure was felt. If a vehicle would have been coming though the intersection a serious crash could have occurred.
My vehicle was involved in an accident while coming into a cub to get onto the freeway the vehicle in front of me made a sudden stop in an emergency panic I hit my brakes and my Expedition never attempted to stop. As I explained to two of officers on the scene I was standing on my brakes and it would not stop. The following business day I was given information from my insurance company there was a rash of problems with the brakes on this particular model. Following the repairs the dealership kept my vehicle for 3 weeks trying to figure out what happened to my brake and discovered from the computer there was a problem prior to me having the accident. The day I went to pick it up after three weeks in the shop for brakes alone again I was put into my fourth rental vehicle because the truck never left the shop. Today my brakes still will not stop properly and to top it off after giving Ford a copy of the recall for the brakes, sensors, and transmission by the way of which the dealership has supposedly adjusted prior to the accident I still got stuck with the repair bills. I talked with a certified Ford brake specialist the day I got my vehicle from the shop and explained what happened, what the dealership said and did as well as my brakes still go to floor but not to my surprise he told me it was not right and needed to go back because the vehicle still in not safe to drive but the dealership insist these brake are suppose to be soft and squishy as the shop foreman told me. There is a serious problem with this vehicle and unfortunately it is my only mode of transportation and I can't afford to trade it or get another at this time but serious safety issues do exist.
On September 4, 2011 attempting to apply my brakes due to a vehicle that abruptly stopped without warning my vehicle would not stop feeling as if the brakes were not gripping I hit the rear of the vehicle in front of me. Prior to the accident the Ford dealership changed the rear brake to include installing a new rear brake line kit stating there was nothing wrong with the front as they had not worn down yet. Not know much about ABS I inquired about why the rear brakes were worn and the front brakes were still good, I cannot remember the explanation the service representative gave but I felt it was not right. Six months later my brakes don''t allow me to stop when an emergency arises putting my children and myself in danger along with the people in front of us had we already been on the freeway. I can''t say for sure if it was the front or the rear brakes that slowed the vehicle down but it did not attempt to stop coming into a downhill curve unto the freeway. There was no hesitation in the brakes no matter how hard I pressed them to stop. After having my vehicle checked at the body shop it was determined there is a problem with the ABS but Ford is refusing to acknowledge the problems.
- Sherwood , AR, USA
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The contact owns a 2008 Ford Expedition. The contact stated the hydraulic control module failed twice in the past year. The brake pedal was depressed abnormally into the floorboard and the contact had to pump the brakes before getting a response. The second time the failure recurred, the ABS light illuminated on the instrument panel before the failure. The failure mileage was 43,588 and the current mileage was 65,505. Updated 09/21/11
On 2 separate events my Ford Expedition rolled down the driveway when it was in parked with foot brake engaged. I took it to the Ford service department and they claim they could not find any issues. This weekend with transmission in park and foot brake engaged the vehicle rolled backwards again almost running over me.
I purchased a 2008 Ford Expedition in Dec 07. In Oct 08 when my wife applied the brakes at approx 40 mph the traction control light came on, the ABS took over, and the steering wheel began to shake violently and the vehicle was extremely hard for my wife to stop and she rolled past the stop sign and was almost hit by another vehicle. The vehicle was returned to the dealer for the repair. This has happened a total of four times, three times it has been to the dealer for the same problem. This has become an extreme safety problem for my wife since every time this has happened it is really hard for her to control and stop the vehicle. I have stated a case with Ford customer care and the vehicle is currently at the dealer for the third time. Ford said they would have to send an engineer to go over the vehicle because the Ford mechanics are unable to fix the problem. So far none of the Ford personnel seem to know why or what causes this and seem to think it is perfectly fine to use my family as their crash test dummies.
2008 Ford Expedition with brake failure. Consumer states that on at least six occasions the brakes have failed momentarily. Pedal ratchets down, makes a tapping sound then braking power is lost. The consumer stated the incidents happened during normal braking.
The contact owns a 2008 Ford Expedition. While driving 10 mph, the brake pedal extended to the floor when the contact attempted to stop the vehicle. He must pump the brake pedal in order to get the brakes to work. The failure occurs every time the brake pedal is depressed. The vehicle was taken to the dealer more than 11 times. The dealer stated that the failure could not be repaired and was unauthorized to replace the brake pedal. The failure mileage was 100.
A D V E R T I S E M E N T S
- Edinburg, TX, USA