Both front brake calipers failed while driving, resulting in a 70 mile tow and causing extensive damage to both front rotors and pads, as well as the calipers themselves. Had repairs performed at a Ford dealer and requested help in paying the bill from Ford Customer Relations. Ford declined to assist. Exchanged several emails with Customer Relations and subsequently sent letter to Ford headquarters. Ford continues to refuse assistance on basis that warranty period has expired.

This type of failure should simply not happen to a well-maintained vehicle with only 23000 miles on the odometer. This is supposedly not a common problem on 2008 Expeditions, so it appears that a parts or assembly defect was responsible for this occurrence. Although beyond the 36 month warranty period, this is the kind of situation in which many manufacturers would provide "good will" assistance.

I don't know if this is now standard industry practice, but Ford no longer has district reps to work with dealers and customers on out of warranty repairs. All customer complaints go to the customer relations division, which offers profound apologies but provides no assistance and then sends advertisements for more Ford products.

I am mad as heck because we had to call for a tow truck , wait for 2 hours on that and then called for a ride to ford dealer where they towed my new vehicle. I waited 2 more hours and was told they couldn't get caliper until next day. I had to go rent a car which ford is going to pay for. The next day I got a call from ford service to say the caliper is on NATIONAL BACKORDER and won't be released until 9/23/2009 . I was asked if I could wait and I'm like HAVE YOU LOST YOU FREAKIN MIND ! The ford place is putting a rebuilt caliper that takes a week to get from a local parts store. I am still in a rental car and waiting on my 2008 Ford Expedition to be fixed. MAD AS HECK IN ALABAMA