Vehicle was experiencing a knocking and hesitation under acceleration. Took care of knocking with cam phaser replacement (separate complaint), but hesitation remained. Back to Ford dealer we go and they diagnose the hesitation as a misfire in cylinder #5 (why couldn't they diagnose this on the first trip)? #5 plug and coil needed replaced. I asked if all other plugs/coils should be replaced too, Ford said no need. Of course the plug broke off when Ford went to extract, which added $60 to the repair bill. All in all, $450 spent to replace one plug and coil.
Left dealership, couple days later vehicle was still hesitating under acceleration. Back to Ford dealer we go. They diagnose (for a nice fee) once again and can't find anything wrong with the engine. Went to an independent repair shop and found out engine was bad (separate complaint).
Took vehicle into Ford dealer as they are supposed to be the product experts.....
Tech doing the work ultimately broke off 7 of 8 spark plugs.
The repair bill for changing spark plugs is over $1900.
Customers should not have to pay this much for a design fault from Ford.
There are plenty of TSB's out on this issue, it is a well known problem.
They do not stand behind their product.
This will be the last product I buy from this company..
- William M.,
Chicago, IL, US
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A D V E R T I S E M E N T S
Vehicle was experiencing a knocking and hesitation under acceleration. Took care of knocking with cam phaser replacement (separate complaint), but hesitation remained. Back to Ford dealer we go and they diagnose the hesitation as a misfire in cylinder #5 (why couldn't they diagnose this on the first trip)? #5 plug and coil needed replaced. I asked if all other plugs/coils should be replaced too, Ford said no need. Of course the plug broke off when Ford went to extract, which added $60 to the repair bill. All in all, $450 spent to replace one plug and coil.
Left dealership, couple days later vehicle was still hesitating under acceleration. Back to Ford dealer we go. They diagnose (for a nice fee) once again and can't find anything wrong with the engine. Went to an independent repair shop and found out engine was bad (separate complaint).
- Bob O., Newburgh, IN, US