This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Head on collision with Ford F-250 and neither air bags deployed. We did not have any recalls on our Ford Expedition. My husband and son are very lucky I will never own a Ford ever again.
The contact owned a 2004 Ford Expedition. While driving approximately 40 mph and attempting to make a left turn, the driver lost control and the vehicle crashed into a tree in a neighbor's yard. None of the air bags deployed and there were no warning indicators. A police report was filed. The contact sustained injuries that required medical attention. The vehicle was totalled and was towed away by the insurance company. The dealer was contacted (lafayette Ford in fayetteville, nc) where it was diagnosed that the air bags were not impacted directly. The manufacturer was not made aware of the failure. The failure mileage was approximately 178,000.
- Fayetteville, NC, USA
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The contact owns a 2004 Ford Expedition. While driving 35 mph, the side air bags deployed without warning. The battery, engine, and low oil indicators illuminated after the air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The passenger sustained neck injuries while seated in a child safety seat located in the rear of the vehicle. Medical attention was not required. A police report was filed under complaint number: 170606882. The manufacturer was notified of the failure, but did not offer any assistance. The failure mileage was 149,904.
The contact owned a 2004 Ford Expedition. While driving 55 mph, the driver lost control of the vehicle and it spun out of control. As a result, the vehicle rolled over multiple times and crashed into a mountain. The air bags failed to deploy. A police report was filed. The front seat passenger sustained a hand injury that resulted in a finger being amputated. The rear driver side passenger on the second row sustained a forehead laceration, and the rear driver side passenger on the third row sustained a fractured shoulder, hip, and three fractured ribs. Medical attention was required. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 160,000.
The vehicle was involved in a major front-end accident which the driver suffered a significant injury and was ejected from the vehicle. The airbags failed to deploy, and the seatbelt latch neglected to keep the driver from being ejected from the vehicle. The driver lost control of the vehicle on a city street and collided with a power pole and then a signal pole. Upon head-on collision with the signal pole, the vehicle came to a stop but the airbags never deployed and the seat belt latch failed to keep the driver in the vehicle. The driver was ejected from the vehicle and suffered major injury.
Was driving down interstate highway and a car next to me swerve sideways into my lane right into my path had nowhere to go. My car left front side of my vehicle and center struck the other vehicles right side. My passengers side airbag went off but my drivers side did not. There was no passenger in my front seat.
The contact owned a 2004 Ford Expedition. While driving approximately 35 mph and turning to avoid a crash, the contact lost control of the vehicle. The vehicle went over the median, crashed into a concrete pillar, slid sideways down the pillar, and the passenger side crashed into a pole. The air bags failed to deploy. The contact received injuries to the right arm as well as teeth and facial injuries. One rear seat passenger received teeth and facial injuries. Another rear seat passenger received rib injuries. The driver received injuries to the front of the body. All passengers required medical attention. A police report was filed. The vehicle was destroyed, towed, and salvaged. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,000.
The contact owns a 2004 Ford Expedition. While driving 30 mph, the driver was not focused and crashed into a tree. The air bags failed to deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 180,000. Updated 11/25/15 updated 12/10/15.
My husband was driving down a county road at around 9:00 pm in our 2004 eddie bauer edition Expedition, from dps it was told he could have been going at a rate of up to 100 mph when he reached a curve he missed it and tried to get back on the road but lost control of the vehicle which flipped multiple times, the only airbags that deployed were the side airbags even though there was very serious front end damage the frontal driver and passenger airbags did not deploy, which could have saved his life.
I bought Ford Expedition with airbags suspension and now it's broken likewise air compressor too was damages, which I didn't know or any idea they sold me this SUV, loaded with this airbags suspension, is it legal here in Hawaii to sold cars or SUV's loaded with airbags suspension ?
The contact owns a 2004 Ford Expedition. The contact stated that while traveling approximately 25 mph, the side curtain air bags erroneously deployed. The passenger sustained a concussion from the impact of the air bag. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage was 147,000.
In heavy local traffic when traffic came to a sudden stop. Applied brakes but was unable to stop in time. Rear-ended a Dodge Ram pickup truck. Passenger side air bag deployed but driver side did not deploy. Suffered neck and back soft tissue injuries. Expedition was totaled by insurance company. Information supplied by legal representative.
The contact owns a 2004 Ford Expedition. The contact was driving approximately 25 mph when a second vehicle crashed into the contacts vehicle, causing damage to the front driver's side bumper. The air bags failed to deploy. The contact sustained injuries to the neck and bruising to the ribs. He was transported to the hospital via ambulance. The police reported to the scene and a report was filed. The vehicle was towed to an auto shop but was not repaired. The VIN was not available. The approximate failure mileage was 109,000.
The contact owns 2004 Ford Expedition. The contact was driving 20 mph when the driver and passenger side curtain air bags deployed erroneously.the vehicle was taken to the dealer where the contact was awaiting diagnosis of the failure. The manufacturer was not contacted. The failure and the current mileage was 117,000.
Unexpectedly sudden deployment of side air bags as I was driving on the freeway. The warning light of airbag been illuminated for a short period before.
My fiancee was in a vehicle accident where she rear-ended another vehicle. She was distracted by an aggressive driver and didn't realize the cars in front of her were stopped. She was traveling approximately 40 mph upon impact. The passenger airbag deployed, but the drivers' airbag did not deploy. My concern is that it should have and did not. The vehicle is in possession of my insurance company and they are allowing inspection of the airbag system. If you are willing to test it for me and provide a report, I would greatly appreciate it. Ford is denying that it is faulty safety equipment.
I was driving down a main street when a car comes out from a residential street infront of me, I had no braking distance time but still hit my brakes and veered to the right trying to make it into the residential street the car came out of to miss hitting the car, but instead hit the corner wall at 45mph. The passenger side air bag deployed but mine did not resulting in head injury. My head hit the windshield so hard I kept blacking out, luckily my 1yr old passenger (my son) only had red marks on his neck from the car seat straps.
A D V E R T I S E M E N T S
- Sioux Falls, SD, USA